Business ProfileforMy Home SOS

Here's an email from the owner My Home SOS sent me after I provided feedback about the inexperienced and unprepared people she sent to help organize my garage:"Experience and Expertise: We apologize for the mix-up with the team assigned to your project. We usually assign teams based on their experience and knowledge in relevant areas. We understand that having inexperienced team members can be frustrating, especially for a project like garage reorganization.""Labeling and Reorganization Expertise: It is disheartening to hear that our team did not provide the level of guidance and expertise you were looking for in terms of reorganization and labeling. ""Efficiency and Productivity: We regret that one of our team members spent an excessive amount of time on certain tasks, which did not align with our commitment to efficiency and productivity."When I asked to send experienced people out the next day to redo the job, here's her response:"While we cannot provide additional services free of charge, we would like to extend an olive branch as a gesture of goodwill. We are willing to waive the $100 last-minute cancellation fee for the inconvenience you experienced and of course we will close out the original invoice only with the service hours that were provided."Here's the team she provided for the job:The team leader was relatively new to the company and had never done a garage reorganization The "team" showed up with a step ladder which was not sufficient to reach the shelves -- and then asked if I had a ladder The team leader expressed concern that she may not be able to move some of the boxes because they were heavy - Home SOS had pictures of the garage which showed shelves and boxes -- maybe someone who could handle heavy boxes would have been better The team had no intention of labeling the boxes until I suggested it -- and then only agreed because one of the team remembered she had a label maker in her car.One of the team members spent 30 minutes going through a light bulb box sorting lights One of the team members was on the phone for part of the time,For this shoddy work product I was charged 800 and she refused to redo the job without me paying another 800.