Business ProfileforAustin Parking Company

My car was booted on 5/31/2024 at approximately 9:19 pm in a garage off the corner of ************************************************ is Austin Booting Company. I was charged a total of $130. I paid the required amount to have the boot removed & contacted Austin Parking to explain myself, the situation & request a refund less the parking fee of $30. They refused. I have lived in Austin for 9 yrs & never parked in a garage that requires scanning to pay to park. When I pulled into the garage WITH THE ENTRANCE GATE OPEN, I was excited I found free parking because I did not see signage to pay to park there. When I parked, I noticed signage for the next level of the garage for paid parking in this area, so did not think this applied to me as I was not on that level. When I returned to my car & found the boot, I noticed other cars (at least 3) next to me that were also booted. Since the incident, I have also spoken w/ a friend who was booted in the same garage on the corner of 2nd & San Antonio (the day after me- June 1st) & we discussed the lack of sufficient signage. Any signage is blocked by cars already parked.I believe this high of frequency of booting is indicative of unclear expectations for residents. Since the signage is not clear, there are frequent violations & unnecessary charges occurring. This isnt right. Even w/the feedback I kindly provided to Austin Parking, they didn't want to discuss it & only want to collect their money. I cannot help but see this situation as a bait & switch, or even disparate treatment of the community who wants to do the right thing but cant because it isnt clear what they are to do. It gives the perception that parking is free only to return to your car w/ a boot and huge fine. In the mean time Austin Parking isnt fixing the problem that would result in LESS BOOTING & less fines. This is trickery at the very least & must be stopped. Thank you for your assistance in resolving this matter. *********************** **************