ComplaintsforAustin Moonwalks

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I rented a water slide from Austin Moonwalks. The delivery showed up with workers from another local rental company called Amanzi instead. No notice was given that they were subcontracting my rental. My biggest complaint was that the slide showed up filthy. It was covered in sand and mud assumably from the last rental before germinating in hot storage. I asked the delivery workers to please clean it before the 7th grade class party arrived. They sprayed some water on the outer surface and left. The mud smelled horribly like sewage. I personal took a sprayer and towels and cleaned the filthy steps and slide section for almost an hour before the kids arrived. What I didnt realize was that there was still layers of smelly mud below the flap covering the pool at the bottom of the slide. After the water filled up the pool a bit, the Velcro from the flap pulled loose releasing tons of unsanitary mud into the slide pool. Children were sliding down into this mess forcing unsanitary water up their noses. Unfortunately I had to shut down the slide until I could drain the water and shop vac out the foul mud and sand that was concealed upon delivery. We were able to refill the pool after significant time cleaning below and reattaching the flap. All while excited 7th grades were waiting. Of course I made them wait until it was clean and sanitary to try the slide again. I hope nobody got sick from it. I believe the slide rental company should not be permitted to rent slides that are filthy and unsanitary and something should be done to keep this from happening to another renter. Also, slides water mechanism broke within the first 5 minutes of operation making it a slide only. The part that was must frustrating is that when I called to inform Austin Moonwalks about the experience, they took no responsibility and offered nothing to me as a customer in the form of an apology or financial refund. Please help!

  Business response

  06/17/2024

  First of all, this guy needs to learn how to be respectful to a woman.
  
  Listen to the call **********************************************************************
  
  He literally yelled at the top of his voice to my wife.  I don't care what the problem is, but you do not yell at the top of your voice to my wife or any woman.  Such a disrespectful person.  Even after he was so disrespectful she continued to be respectful towards this man.
  
  Just for this he should not get an answer back.
  
  To address his problem.  She continued to ask him that he could just call us if something was not right so we could fix it.  He did not want to hear that.  **********************************************************************
  
  He asked our setup crew to clean the slide since it was not to his satisfaction.  They CLEANED it and left AFTER he was satisfied.   He never mentions that.  If he called the office (that was 18 minutes away) we could have brought the same slide out since we have 5 of those slides and made him happy even though the crew cleaned the one that was there ON HIS REQUEST.
  
  Some of the pictures he shared was AFTER they used the slide.  Again, not a truthful person.  In our communication after the booking, we clearly state if something is not right, they should call the office.
  
  When I asked him if he would let me **** at his wife and be OK with it, he refused to answer the question.  I asked him that several times.   So, what it means he would not want me to yell at his wife.  Absolutely zero reason to yell at someone else's wife.
  
  Thanks

  Customer response

  06/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also, I do not wish to be further harassed by the business owner that I rightfully complained about.
  
  Regards,
  
  *********************

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