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New Image Window Tint has 1 locations, listed below.

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    Business ProfileforNew Image Window Tint

    Window Tinting

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3810 Gattis School Rd Ste 112, Round Rock, TX 78664-8020
    BBB File Opened:
    8/4/2022
    Years in Business:
    10
    Business Started:
    3/10/2014
    Business Management
    • Mr. Brandon Sorrells, Owner
    Contact Information

    Principal

    • Mr. Brandon Sorrells, Owner

    Customer Contact

    • Mr. Brandon Sorrells, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/11/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I wasted hours dealing with this business.Stay clear, especially from the practices and lack of customer service that ******* displays. Owner also posted my personal information including phone number, address, drivers license number in my ******** review to threaten me to delete it which I had to do to protect my privacy.TLDR: Owner is a cheat. Tint application is the worst I have ever seen. Staff is new and inexperienced. Im lucky I got a refund but still am losing out on the damage they caused to my dash and glass, save yourself the headache and get a quality job elsewhere.First visit, 2 hour wait in the lobby while the tint got applied to the car and was asked to pay before I saw the vehicle. After seeing it, I found debris, dust, hair, etc stuck under the **** XR Prime Black ceramic tint. $325 for the worst tint job I have ever seen. They had already closed so I called the next day to come in again and get it looked at and re-done. This place is 45mins away, I went because I am willing to help a small business that had good product and prices, but I didnt know how bad the application would be.I came back again for the fourth time now to pick up the car, was told it would be ready in the morning, but it wasnt ready until the afternoon. I go there and find that there is no tint on the car. They kept my car for 2 days and decided to not apply new tint and instead gave me a refund. At this point I was actually relieved, because I wouldnt have to get another bad tint job and I got my money back. But I get home and see that they left glue on my dash, on parts of the windshield, and left the center console a mess of water stains. I also saw that they completely destroyed my rear defroster grid, the defroster no longer works because they didnt remove the tint in the rear carefully. My windshield registration sticker is gone, I now have to pay a fee and visit the tax office to get a new one. No reimbursement offered for the damage to my car done.
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    Customer Reviews

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