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ComplaintsforACG Medical Supply
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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 6th around 4:40 pm I went to the ******* location, to buy oxygen boost cans, my cat was very sick needing oxygen and I could not afford to pay an emergency vet. I live in ***** and ended in ******* location because I was desperate and I add to the *** the first location that appeared. I talked to the employee who was very nice and explained me how to use the cans as I never did that before, we were trying to find masks but we ended only buying the oxygen cans. I bought all the cans that the shop had, a total of 9, because I was scared I will not be able to find more oxygen on Sunday. I asked the employee if I could return the extra cans if I don't use them and he said yes, I asked him if I could return the cans in the ***** location and he went inside a room to ask and came back and said yes, he never mention that I had 48 hours to return the cans, there is not a visible sign in ******* neither in ***** location that indicates the 48 hours return policy. The receipt did not show that I had only 48 hours period to return the merchandise. I was with a friend who can confirm that I was not informed about the policy. On April 13th I went to return the cans, I only used one, and the employee told me that there was a 48 hours policy to return any merchandise, I called the ******* location and the lady who answered the phone stated the same. The employee in ***** has to show me where was the little sign that was mixed up with other information on a window (font not bigger than 18 point). I urge ***************************** accepts my return and he has the obligation to place big signs around the three locations of ACG Medical Supply showing the 48 return policy with larger font (at least 72 points) in red color. If the policy was not state on the invoice and can't be seen easily in the shop, my rights as a consumer were violated.Customer response
04/16/2024
it was summited the wrong receipt. I apologize for the inconvenience
Thank you,
*************************************
Business response
04/16/2024
The policy is posted prominently online and in the store. I have included one of the three posted signs from the ******* location.
I helped *********************** and I did discuss the return policy.
Thank you for the opportunity to respond.
*************************.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.