![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforTotal Appliance Repair LLC
9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Bill R
5 stars04/03/2024
Always on time, identifies problem explains what is going on, repairs problems, ***** is great, & ***** who takes calls at office, Thank You Total Appliance ??Review from Elizabeth R
1 star09/14/2023
Ive had to use this company twice, November 2022 & July 2023 for my refrigerator. In July 2023 my refrigerator went out during the HEAT wave (temps. Over 108 F. everyday) while having a 14 month old at home. I contacted Total Appliance Repair to send out a tech to take a look at the refrigerator. Tech arrived about a week later, opened the refrigerator door, closed it & within 2-4 minutes determined that the compressor had gone out & he would be ordering a new one. There was no update from them so I called *********** said they were waiting for Lowes to approve the part. I contacted Lowes within a few minutes & let them know that Total Appliance Repair needed an approval from *********** said they would approve it by the end of the day. I contacted Total Appliance a couple days later & they confirmed that the part had been approved from ************ went ahead & ordered it. They scheduled a tech to complete the repair a couple weeks out. Two techs arrived & asked me if they could take a look at the refrigerator before they brought out the new compressor from their truck. I told them that was fine, so they took out the bottom roll out freezer door & after 10 minutes of looking through it he told me that there was nothing wrong with the compressor, however the cooling fan had gone out & he needed to order a new one & it would take approximately 1-2 wks. The techs left & I called Total Appliance Repair & told them that I needed to speak with a supervisor, she said that there was no supervisor at that time but she would leave a note for someone. I explained to her what had happened, she apologized & said she would escalate the approv. I asked her if it would take 2 weeks again & she said no not this time. Four days later the tech arrived & replaced the cooling fan. This is the most unprofessional company that I have EVER had to work with. I would definitely not recommend using them at all if you can, & if you need to GOOD LUCK!Review from Jeff C
1 star11/11/2022
We hired ******** Appliance to repair our Kenmore ice maker, which they contracted through Total Appliance Repair to perform the work. When the tech came out on 10/26/22, without performing any diagnostics on any parts, he mentioned that the problem was a bad water inlet valve and the cost would be $491. Not knowing any better, we went forward with the repair. However, several days after the service visit the issue was back and the ice maker was never fixed. And, after having difficulty reaching ****** ***** or the technician to provide the opportunity to do the right thing and warrant their work, as per their contract states, ****** communicated he would work with us. By working with us, he mentioned he would personally come out and diagnose everything (which should have been done on the initial visit) and most likely we would need to purchase a new Ice Maker for $249 and pay $89 for labor & installation. This is not working with us. Bottom line, Total Appliance Repair was unreliable, disrespectful, dishonest and never warranted their work. Just like many negative customer reviews on ********************, ************* websites, this company has scammed numerous clients by taking their money and never fixing the problem. Luckily, due to their breach of contact and the fact they never cashed our check, we were able to put a stop payment on the check and hire a reputable company to repair our ice maker. PLEASE BEWARE OF TOTAL APPLIANCE REPAIR!!!Total Appliance Repair LLC Response
11/14/2022
Please ...note we never cashed check ....if we were a scam as customer states.....why have i not cashed check ....
Why
Because job was still open
And
Being judged by reviews does not consider all the hundrseds of satified custonrss ...not listed
We also have awesome referrels to prove itReview from Katie S
1 star04/14/2022
Had a service call for refrigerator not cooling for a $69 fee. Tech came out slid out fridge and advised of no freeone.. parts and service will be $400+ with a $150 deposit. I decided to have done the next day. However, my da decided to buy me a new fridge for mother's day gift. Not even an hour had gone by when I contacted the tech to cancel service with explanation. Per contract only the service call charge is non refundable. Bottom line the owner was money hungry and a LIAR. He stated that he would honor my $150 refund back to me, but clearly didn't. WILL NEVER USE THIS COMPANY AGAIN. DID NO REPAIRS AND KEPT MY DEPOSIT.Review from Richard W
1 star04/14/2022
I needed my commercial stove fixed Robert sent a tech and quoted me a price, I gave them 50% deposit to buy parts, then I never heard from them again, Robert will not return my calls or answer my text's, I would not work with Robert he is a crook, now I have to start the legal process to get my deposit back.Total Appliance Repair LLC Response
04/18/2022
Hello ...sir thats incorrect ...part is no longer available ..
We have worked on your situation looking for part thru other sources ....
Also
And a deposit was never givin to company ....
Total Appliance Repair LLC Response
04/18/2022
Hello ...sir thats incorrect ...part is no longer available ..
We have worked on your situation looking for part thru other sources ....
Also
And a deposit was never givin to company ....
Review from Phyllis W.
1 star03/07/2022
I have paid for a part dryer still not working repair guy came back and took apart off my dryer and took it with him. Now I cannot get them on the phone.Total Appliance Repair LLC Response
03/07/2022
Hello ...my name is Robert
Im working with ******* to get her issue resolved ..
sick and not feeling well
But will be in contact with her on Wednesday of this week to get her issue resolved
Please call customer to comfirmReview from Tim
1 star02/25/2022
Mr. Robert P**** is the owner.
He sent out a technician for a diagnostics of my induction oven/cook top.
The tech, open the top and looked in. He said the parts were not available
He never looked at the actual parts or check which part was broken. He then said the parts were not available.
Later, I spoke with Mr. P****. He said he was having personal problems and could not give me what I paid for, which was a proper diagnosis. He promised to call back, but he never did. He took my payment but never delivered the service.
He was argumentative with me. Like it was my fault or something.
I do not recommend this company for induction repair. Also, they have terrible customer service.
I ended up calling a certified Samsung tech who gave me what I expected
Stay away from total appliance repair. They took my money and did not deliver the service.
Mr. P**** is not a good person to work with.
------------
Here is the info on this company
TOTAL APPLIANCE REPAIR
COMMERCIAL/RESIDENTIAL
-owner: Robert P****
Office: ***************
Billing Address from American Express: *************
*******, TEXAS **********
Run from them!!!!Review from Dale R
1 star01/04/2022
THIS COMPANY IS A SCAM!! On December 20, 2021 I contacted this company to come to my home and diagnose the lack of heat by my dryer. I gave the person the model and serial number of the dryer with the promise that they would bring all the parts necessary to fix the dryer. When the technician came, he put a temperature probe in the dryer and ran it for about 1-2 minutes. He then told me that the heating elements were all bad and needed to be replaced. He quoted a price of $429.00 with 3 month warranty. I asked him if he had diagnosed what parts were bad and he told me his service is to replace all parts and not any individual parts. I asked him again if he checked any individual parts to diagnose if they were bad. He repeated the policy was to replace everything. I then asked if he brought all the parts and I was told that he had the wrong heating element and would have to come back to do the repairs. At this point I told him I would talk to my wife about the cost and get back to him. Two days later I had a technician from GEEK Squad look at the dryer and diagnosed that the Thermal fuse was bad and replaced it. The cost of the fuse was $13.17 plus installation of $49.00. The dryer has worked ever since that install happened. The reason for this review is to inform people how disappointed I am with the service of this company. In my opinion, the technician had no intention of diagnosing the problem and was looking to overcharge me for more than what was needed to fix the dryer. I really doubt if he knew how to diagnose the issue let alone fix it since he did not bring all the repair parts as I was promised. THIS IS A SCAM! I am glad I did not fall for it. As a result of this company's poor performance and lack of professionalism, I refused to pay the service charge of $79.00. I only wish I had known about THIS SCAM before I called this company.Review from Shilpa P
1 star12/02/2021
WISH I COULD HAVE GIVEN 0 STAR . Complete ripoff, got 1/4 quote from other repair service . Don't waste your time and money with them . They quoted $429+tax to replace igniter on one burner, really ? They think people are fool and have no knowledge or sense ,ridiculous , just because you requested a service and paid them visit fee for just giving unreasonable quote .Total Appliance Repair LLC Response
12/02/2021
Hello ...its not the ignitor it needed by the way
Needs the control valve unit ...
And was qouted by appliance standards ..
Thats parts and labor on those particular units
Customer Review Rating
Average of 9 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.