ComplaintsforJ D Newell Auctioneers
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife called to cancel my bid on may 29th 2024 before the auction even ended on this truck cause i looked at the car fax and it had a bonded title and over 300,000.no mention of that on the listing.. I was just bidding to see what the reserve was but i passed it. Was going to go pick it up anyway if i won till i saw that on carfax.. they gave me bad feedback and said i didnt pay but the auction had not even ended yet..they left sladerous feedback. Saying not to deal with me.. now i have to contact auctioneers if i want to bid so they can allow me to bid. i called hibid they wont do anything cause this company sells alot on there.. there have been other times when they have done sketchy things too.. cant go back that far to check the date cause hibid only goes back a year..it ***** cause i cant defend myself..hibid only lets sellers put negative feedback.. wont let buyers tell their side.. i went to get a truck from them two hours away when i get there with a shipper waiting to pick up the truck i opened the door and everything in the dash was missing.. i called them and they swore it was all in there when they put it online auction. I had to pay shipper $100 fer gas and send them away.. then one time i bought a tahoe from them.. there was an old video on the online auction listing that showed ****** miles on it i got there and it had over ******* miles on it and then they informed me that i had to pay at their office and drive like 40 minutes to the location of the vehicle..i had already drove 2 hrs but i bought it anyway. Another truck i purchased on their auction had like ******* on it but i went ahead and got that one too.. i pretty much got screwed on every vehicle i purchased or declined to purchase from them....Business response
07/01/2024
******************** wife called and said his account had been hacked he did not place bid. So at the time I deleted bid. And I simply went to his account and made comment wife called account was hacked. He is also blocked by five other auctioneers for non payment. That was the last time I talked to his wife. Now I am supposed to know he did not tell her to call when he clearly was in background talking. So they never have contacted me again to even explain that they wanted it removed, And we sell the cars "As Is Where Is" these are abandoned or impounded vehicles mainly from tow yards. We have no history on vehicles and we state that. No warranties are offered we are just the auction company. We encourage all bidders to preview cars in advance and then make your own determination of condition of vehicles and then bid accordingly, We promise nothing about these cars.As you can see on the attachment all I said was account hacked. Nothing slanderous like he is stating. I can promise you this my comment did not damage his score what so ever. Its the other 5 auctioneers ones that aren't good. So any of these problems or concerns he had he never once spoke with us about. So I do not feel we did anything wrong saying what his wife called and said account hacked. So I feel this complaint is not fair with the incorrect info they are stating.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.