Business ProfileforNorth Texas Fence and Deck

I ordered an automated gate with open/close capabilities in January 2024; it was installed on Friday March 1, 2024. Less than 24 hours later the weld on the arm that swings the gate open and closed broke. The rep from the company came on Monday and re-welded it but did nothing else. About two weeks later it happened again and then again a couple weeks after that. The weld had to be re-done three times after the initial installation. I told the company I didn't think the arm was strong enough to hold the gate. I explained that during windy conditions the gate swings open and closed banging loudly. It even busted through once and had to be forced back to the right side of the opening. I asked the company to either put a wheel on the open side of the gate to relieve some of the weight on the arm and was told that it wouldn't work and would be problematic because of debris. I suggested replacing the wood gate with a wrought iron gate where the wind could pass through and not cause it to swing violently and was told no because those iron gates bend in the wind. I asked them to take the whole thing away and give me my money back and they just said no. Then two weeks ago we had a huge storm here in ****** with extremely violent winds. This time the arm device snapped off. The company said they don't cover weather damage and offered to replace the arm for an additional $1,500. I told them the arm isn't strong enough for the gate but they don't respond to that. I have had three other fencing/gate companies come to assess the situation and they all said that the gate is too heavy for the arm and motor (exactly what I was saying).