ComplaintsforPorter Home Health Services

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 29th **** i ***************************** was subject to payment for working for Poters healthcare services, but was not paid . I reach out to let the owner know that i haven't recieved payment. I've emailed texted and called, no response through email i was blocked on phones and through messaging. On January 5, i received an statement which she (*******) stated was an check i proceeded to let her know that it was not a check. There were no routing numbers to run so I told her if not paid I will file with the **** in the BBB. She told me to stop (explicit language) her phone and let the **** know she said that. I have yet to be paid and it is now January 26, ****.

  Business response

  02/11/2024

  Upon hiring ***************************** was informed of our 90 day probationary policy in which any and all call outs would be unacceptable. ******** failed to adhere to this policy and called out within 2 weeks of starting and could not provide a valid reason or documentation proof. ***** completes I-9 for all employees hired at Porter Home Health Services. We are given a grace ****** to confirm I-9 after ***** completes it. Upon completing Lakeitha's I-9, I noticed her credentials were cut off. I reached out ******** to get this corrected so she can be paid on time. ******** then attempted to go back and forth and try to engage in an argument. I professionally, let this employee know, that as an employer I only wanted to pay her on time and needed the requested documents and would have to send her pay via zelle since it was passed the cut off time for direct deposit when she decided to finally send her credentials. I have attached the zelle in which ******** was sent the pay that she worked for on the pay date she was to be paid. ******** then decided to email the company 6 days later and act as if she had never received those funds. When sending a zelle payment, the recipient's name and zelle eligibility pops up to confirm you're sending funds to the correct person. All zelle accounts are connected to banking accounts. ************************** 2nd and final payroll was a dismissal payroll, therefore it was ran as a check, which was a check created and generated by our payroll company "Gusto". ******** was mailed this check, and she called the company disrespectfully yelling and screaming stating she did not receive a check and could not cash what was sent. I remained professional and informed ******** that all checks do not look the same and that previous clients have cashed them. I instructed ******** to call Gusto to get a clear understanding of their checks and where she could cash them *** she responded "***** takes too long to answer, I don't feel like waiting on hold". I informed her that I did my part as the employer with running her payroll and paying taxes on her funds, and explained that ***** is the payroll company who handles the funds after I run payroll. She began yelling again and screaming and I advised her I was busy with clients and would not engage in any arguing and to not contact the company in disrespectful manners. She began calling back to back and also private and from multiple phone numbers yelling and calling me out of my name. The company's phone number is also in the screenshot and listed on all platforms as it always has been which is ************. She insisted on the constant disrespect, which we do not tolerate, as we expect the same respect as any other employer. After informing *************** of who the proper company was to call to address her concerns(GUSTO) she continued to call multiple times and also called office manager personal cell numbers (that were not the company's) back to back to try to engage in arguments and called and text from other numbers when her numbers were blocked. **************** was told that calling numbers that was not the company's number after asked not to was Harassment and that she was to call Gusto. ***** did not hear from ******** regarding where to cash her check, yet she went to file a complaint at the BBB when she could have called the correct party to learn of how to pull her funds. We would never hold funds from any employee that worked for and earned them. We are honest and have never had this situation occur due to a caregiver's resignment decision. To assure ******** is paid for the hours she worked, we will call GUSTO( who she was informed is in charge of generating checks), on her behalf and ask them to reissue her another check as soon as possible.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩