ComplaintsforTime-Clock PLus, LLC

• Initial Complaint

  06/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  We have used TCP for years for employee clocking in/out on jobs. We have gone through a number of timeclock terminals (100/400 series). We have not had to call into support for years (5+ years) because I was able to fix them. We bought 3 separate bundles of software/terminals for our 3 company sites, but 2 our of our sites decided to not use TCP because it is too difficult to use & our employees didn't like it. In 2022, all terminals were sent to one site had been using TCP for years. Back in 4/2022, we had an issue with one of the electronic timeclock terminals, I finally had to call because I couldn't get a 400 series terminal to connect. I was told that I had pay for a year of support, which we did ($3,437.73). They fixed the problem and never had to call again. In 12/2022, I received a bill for annual support for $4,651.98. I called and told them that we don't want it and they say that we had to pay the bill. I said no and left it at that. It is not 6/2023 and it has gone to TCP Collections and they are saying that we need to pay the bill since we didn't give 30 days notice. We have not used the support and have phased out the software, we do not use it. A TCP Collections agent (***** ******) has referred to TCPSoftware Legal Dpt for payment. A TCP Collections agent (******** ***** has referenced that I signed for the auto-renewal but has sent me the invoice from a totally different customer (****** ******** ******** with their contact info for $22,000. We do not use their support and will not use their software. We are a long time customer and they are not secure with customer information.

  Business response

  08/09/2023

  Our team is working directly with the customer.

  Thank you,

  John
  

  John Robbins
  

  Director of Fulfillment and Facilities
  o 325.223.7580 | tcpsoftware.com 

  Customer response

  08/09/2023

  
  Complaint: 20220648
  
  I am rejecting this response because:  I have NO contact with anyone representing themselves from TCP except from the Collections Department.  Those correspondence told me to pay and said it unprofessionally, you will pay and that is the end of story.  

  No one is working with me. 
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  07/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was a new agency, Initially tried using their software, but had a lot of trouble setting it up in 2020. I got a increase notice in Jan of 2021 and sent an email questioning the service because I had not been using it. I did get a call back from my representative and decided at that time to try it a little longer. Shortly after Jan of 2021 I started using a new system AgencyZoom for HR and time management, and requested TCP to be cancelled. However I unfortunately did not get that in an email, but via phone. assumed it was taken care of until now when I started getting collection calls for my 2022-2023 year of service for the amount of ******** After several emails to them questioning the bill they simply provide me with an email saying I have to cancel 30 days prior to my renewal date. attaching a link of their terms and conditions. I would have set a time on the calendar if this was known, but thought per my request the service was already terminated. I know I wont receive any money back for a service not used in 2020 or 2021. I simply want the bill removed and service cancelled for the 2022 to 2023 terms as I thought it had already been done in 2021.

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/07/22) */ Contact Name and Title: **** *******, Director Contact Phone: 325.223.9500 Contact Email: ********@tcpsoftware.com I called the contact filing the complaint to get a clear understanding. I agreed to fulfill the request to credit the renewal invoice in question and to cancel the service. It may take a couple of business days for these processes to be completed, but I will update the customer once I verify they are done. Consumer Response /* (2000, 7, 2022/07/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) **** ******* called me the very next day. He was extremely polite and understanding. He reviewed the situation and was able to resolve the issue promptly. I understand that companies have terms and conditions and often the majority of employee's are not able to make reasonable exceptions outside the scope of those guidelines and terms. **** was very understanding and took care of it. Personally calling me and quickly sent follow-up emails. With his professionalism and help I would feel comfortable doing business with them again in the future if the need ever would arise.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩