Business ProfileforModern Acupuncture

Bought 12 sessions for myself and my senior mom (which I did not know if she would be able to really do based on her other health conditions), based on the information that the then front desk girl ******** told us. The sessions were supposed to be transferrable if my mom chose not to continue and ******** said that to take advantage of the then lower price package. The next day I took my boyfriend who purchased a 4 session package.I ended up being the only one loving the sessions and continue to use all my sessions (except of glow add one, which I have extras), and requested to transfer my mom to myself. ****** said that it has always been policy not to transfer, but as I explained nicely to ******, was sold the sessions with a supposedly transfer option. ******** at the front is not there anymore, so it is very uncomfortable to be treated as a liar when I am not. I had sent many referrals to them based on my experience getting results with the sessions. So this unprofessional situation really disappointed me.****** said she would message Corporate to ask if they could be transferred. I explained to ****** that I was not lying and my mom and boyfriend were told the same thing.****** or the front desk did not call me back & they don't answer any of my calls now. I left them a voicemail the last 2 days (1 voicemail each day). Voicemail 1-Telling them that I was very disappointed and if they did not transfer the other sessions, I would not be going back. Voicemail 2- I told ****** that since she was not responding to my request, calls and voicemails, I would contact corporate as well.I contacted "Corporate" in ************** said that they have nothing to do with this location. Since they are each independently owned. Well, not only did ******** lied (if she actually lied, ****** might have been the one lying? Received response after my review. I told them I want reimbursement for the nonused ****************** They have not followed up with refund request.