ComplaintsforShafer Services Plus

• Initial Complaint

  06/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I called Shafer Service Plus for air conditioning repairs. They send a tech out to do the estimate, he showed up and told me it needed the motor repaired, and a cleaning of the coils. He gave me the estimate at *******. I asked him if he was sure this was the issue. He looked at me and said mame I am always **** percent sure of the issues. I told him it was hard for me to pay that amount, but if it was guareented I would do it. I agreed to the charge, The techs then came out to do the work a few days later, installed the small motor, bu then told me it would be to hard to bring the united down for the cleaning, so they instead bought a vacum to **** up the dust that had acumulated. The air had never stopped working completley it would just stop after a few hours. So I paid a little less for the service since the unit was not cleaned proplerly. They end up charging me ******* only when I told then "but you did not do the job you promised which was to clean the unit correctly. They left and the unit never cooled the palce, as a matter of fact tt stop working completley after this service. Now I had no air at all, it would come on for only 15 minutes and die. So I called them again, they send a different tech to check unit, this tech found nothing wrong with the unit outside and told me it did not need a new motor, he did some checking around and told me the unit was fine, but that the duct work need to be replaced. I told him that was not what I had been told initially. So then I spoke with a supervisor and explaned what was going on, he send another different tech to check the duct work, named **** well it ****** out that **** said the duct work was work was fine. He called his supervisor on speaker phone while I listen, and the supervisor said he would be reinbursing me the money, since they could not figure out what the problem was. I agreed to the refund. I called them for my refund, for about a week daily, never was able to speak to a supervior. I was told no r

  

  Business response

  07/21/2022

  We are so very sorry for your negative experience. We will be happy to refund your money. I will work to process the refund today. 

  Customer response

  07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

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