ComplaintsforSan Antonio International Airport
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Im hoping for a parking refund of $128 from a parking transaction that occurred on Nov 2, 2022. I am an ******************* Member with a ***** Specialty Plate from the ***** DMV, and was supposed to be entitled to FREE paring at the San Antonio airport. I reviewed the list of medals on the internet for the San Antonio airport parking and see that several medals are missing important components that only a service member would recognize versus a lay person i.e. a civilian. For example, their list states Navy and ************ Medal, thats it. That is not enough information. This is supposed to include either the term Commendation or Achievement medal. Additionally, the military operates Jointly and will oftentimes not issue Navy and ************ Medals to their service members; they award their members ************* Medals. For example, the superior medal to the Navy and ************ Commendation Medal is the ************* Commendation Medal, and the superior medal to the Navy and ************ Achievement medal is the ************* Achievement Medal. I registered my highest medal; the ************* Commendation Medal, which is identical to the Navy and ************ Commendation Medal, but awarded to me through a Joint Operation, that included Navy and ************* and Air Force cooperation. I provided all my documentation to the agent at the shack, but his supervisor declined the FREE parking pass because it did not say Navy and ************ in front of my medal. Very frustrating. I also saw on the website that thee you not provide refunds after customers leave the parking lot. What was I supposed to do, sit there? I suspect had their list of awards mention the terms Commendation or Achievement, this may have been cleared. My guess is that the supervisor was not familiar with the military awards system. On Nov 3, 2022, I submitted a formal request much like this letter here to the San Antonio Airport customer service system on their website and included my contact information. I have not heard from them yet. On Nov, 14, 2022, they received a certified, formal letter that required a signature requesting a refund and I have yet to hear back from them about this matter and to provide and adequate resolution. Documents attached. I hope this information was helpful, and especially hope to get a refund of $128. License Plate: ******. I am prepared to provide any and all extra documentation so I can get my refund. Thank you for your time and hope to hear from you soon.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.