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ComplaintsforLegacy Brooks Apartments
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Each month we, the renters at ***********, pay a trash valet fee. We are told that from Sunday - to Thursday we can leave our trash outside our doors and it will be collected and thrown away. For the past two weeks, this has not happened. When it first happened on October 2, we were not told that the schedule had changed or there was a new company. On October 4 we received an email that said they had new people and we needed "to be patient" but they would resume the regular schedule. Trash was collected on October 4 and all was well. But trash was not collected after that. On October 6, we were given an apology and told that trash pick-up would be available on October 8. As well as not to throw trash in the dumpsters because they are overflowing. Well, the morning of October 9, and the trash is not picked up.Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Legacy Brooks offers curbside trash pickup from Sunday evening through Thursday evening. If you want to throw trash in the dumpster other times the dumpster is locked and needs to be open during service hours. Other tenants and I have place trashed out in front of our doors since Sunday night 10/16/2022, it is now Tuesday night (10/18/2022) and the trash has not been picked up. I am a teacher and work beyond service hours with meetings and ****** plans - so I rely on this trash pick-up service. I would like for them to pick up the trash or open the dumpster during non-service hours so we can get rid of our waste.Initial Complaint
12/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The dishwasher doesn't work. I asked repeatedly in October for the dishwasher to be fixed and after the second complaint, the dishwasher was replaced. Since October, it hasn't worked properly. It runs water and gets the dishes wet, however, I usually have to run it twice to get dishes clean. Then the dishes doing really come out clean. Also, the dishwasher doesn't dry the dishes, I open it up and there's steam but water pooling. I have asked several times for the dishwasher to be fixed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.