ComplaintsforVillas Of St Moritz

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 31st my boyfriend sent an online application for a 2Bed2Bath apartment. At the time it was only him who was going to be permanent living at the apartment and we decided to add my dog which he takes care of sometimes to avoid future issues with the property management. The application fee was $50 USD and we understand is not reimbursable and without having the option to look at apartment cause nothing was available he still decided to applied. He got approved and the admin assistant ***** let him know that to move forward he needed to pay $200 Deposit and $50 Admin Fee. So he took a money order and then he was asked to fill out another paper application where he putted the same exact information as the application online. And they said the only thing remaining was the rental history verification for which they were going to send a letter to the address and wait for the response and the pet deposit of $300 (no reimbursable) and $300 when move in. At this point I was already confused cause in the online application said $150 (no reimbursable) and $150 when move in. So they pretty much double it but he still decided to move forward so he did. Then the next day another lady called to let us know they couldnt verify the rental history cause the phone number so it was going to be another $300 usd and also that the dog breed wasnt allow so it couldnt be at the property. Its unbelievable the miscommunication we went through and that even tho we communicate properly and clearly they still made us think everything was going through just so they could take as much money as they could. At the end when my boyfriend decided not to move forward they said they could only reimbursed the $200 usd and that they were being nice about it cause since he had already signed they could keep the deposit as well. Honestly this felt like a scam since the beginning and I read a lot of bad reviews about the administration and I can clearly see why. Isnt just *****, its everyone.

  Business response

  08/17/2023

  We here at Villas understand the situation for *******. He is the applicant not ******. However, I will respond to her claim.  ******* only paid out to our office a $50 dollar application fee online and a $50 dollar administration fee. Both fees are straight across the board for everyone who applies with us. He also prior paid a $250 unit deposit, and the $50 administrative fee which was (included on a $300 money order he originally brought in). **************** came in with ****** to our office. She stated she was his interpreter. However, I let her know that I know Spanish and that i could read and write it. She was not too happy about that. I also stated that I only had to speak to him (****************) since **************** was the applicant. So, he explained the situation and that he wanted to cancel. I told him that was fine, however I also told him that I would need him to bring in a $50 admin fee payment. That way, in good faith, I would give him the original $300 money order payment completely back (since it had 2 different payments- deposit of $250 and $50 admin in one money order). Or it can take up to 15 days to return the $250 taking out the admin fee if I send off for a check request. He understood and agreed to bring the money in. **************** also wrote on a copy of ******'s Passport that he allowed her to bring in the $50 admin fee the next day since he had to work. That is exactly what occurred the following day. All the copies and proofs are attached. All was resolved on the day she picked up his $300 and left the $50 administration fee. So, there are no monies owed to HIM at this point. As far as the online error it has been corrected. It was a computer glitch. The pet deposit we require is $300 non-refundable and $300 refundable (*pending move out damages) for a total of $600 per pet. We do have a restriction on certain breeds. We would have honored the online error rate of $300 if her/his pet was not one on the restricted pets on our list. We do apologize for the misunderstanding. So in good faith, that is why we gave the unit deposit back to *******. We wish you two the best.

  Thanks,

  Management

   

   

• Initial Complaint

  11/01/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Get my apartment contract in place and not harras by the administration, obstructed my contract since April.

  Business response

  11/01/2022

  I have just spoken with ************** and he is to bring in the contract that was given to him in the morning. He has a contract for 6 months. The issue has been resolved. We are just waiting for him to turn in the contract.

  Once that is dropped off I will e-mail you the proof signed.

   

  Thanks

  ****-Villas of St. Moritz

  Customer response

  11/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ********************************

• Initial Complaint

  11/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Administration of the apartments refused to gave us the a new set of paperwork for renewal of their contracts as every year. I lost them a month since I haven't been served. The treated us very rude and disrespectful. Not fixing things correctly at apartment. Need help to fix this unfortunate situation has been like that for more than five years.

  Business response

  12/02/2021

  All issues have been resolved and the correspondence is attached.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩