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Find a Location

MAACO has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MAACO

      126 Clarence St San Antonio, TX 78212

    Business ProfileforMAACO

    Auto Body Repair and Painting

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    126 Clarence St, San Antonio, TX 78212
    BBB File Opened:
    9/28/2020
    Business Management
    • Mr. Carlos Castillo, Manager
    Contact Information

    Principal

    • Mr. Carlos Castillo, Manager

    Customer Contact

    • Mr. Carlos Castillo, Manager

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    July 1, 2023 $6,543.35 Issues with Maaco location. the work done on my vehicle, and the overall price. I paid for a full paint job. They had my vehicle a couple of weeks and painted it in a rush and still wasnt done on time. Paint is not the color I asked for. It has been chipping and peeling. The inside of my vehicle was messed up. I have taken it back twice and still not complete. I have been trying to reach the owner for months by phone and email. The manager there is playing games and I dont have time. I have rented a vehicle several times out of pocket because they still had my vehicle. I have come out of pocket for *********** as well. I requested months ago to go to another Maaco to get my vehicle completed. They do not want to give me money back or pay another Maaco to fix the issues. I will be going to a new duty station summer or fall next year so I want my vehicle complete in case I go overseas or to a state with no Maaco. According to the paperwork I do have warranty. I have pictures and emails for everything since the day I dropped my vehicle off on June 14, 2023. I was told a week but stated I needed my vehicle back on June 29, 2023. It was still not finished I had to rent a car at the airport when I returned from military duty in another state. I was supposed to leave June 30 to go out of town for the holiday. I had to cancel my plans because my vehicle was not done until after 3pm on July 1, 2023. I have more pictures, videos, and email traffic.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paul B

    1 star

    06/13/2023

    Horrible customer service. Did not honor warranty work on a MAACO paint job. Do not waste you time or money here. Never returned phone calls or emails.

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