ComplaintsforAplus Auto Service
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Complaint Details
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Initial Complaint
06/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I took my Jeep to **** to be repaired. This is over a 5 month period. A week or so later, he told me that there were numerous leaks and suspension components that needed to be replaced and that he could fix those items since they were waiting for more electrical parts that he said were burned. He also said he needed money to continue work on the Jeep. After requesting cash from me, he stated that he needed the cash to help open his new store and get the parts needed and that hed get it taken care of. I gave him money and he started the additional work not knowing he was going to sit on the Jeep and not order any parts or repair it in a timely manner. It turns out that this is a common practice to get as much money as you can from a customer, then sit on the vehicle for months before ordering parts so the money can be used elsewhere. 5/23/23, I contacted the ***** of A Plus and stated that he would be responsible for the repair. He read the message the same day and I have yet to receive a response. 5/30/23- Took Jeep to ***************************** ***** San ***** to have the work done by A-Plus Auto Service verified. They supplied me with an inspection of my Jeep and found that some parts were not installed or improperly installed. Some parts were charged for that were not installed. Some parts were over charged for ($458 for a $3 part). Some parts were damaged during improper installation causing the parts needing replacement. Some installations were charged multiple times. 5/31/23, I sent a request for a refund for the subpar work done to my Jeep in the amount of $3335.44. ****, the ***** of A Plus has seen the request and an itemized list of the discrepancies at **** and has yet to respond.Initial Complaint
08/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Fraudulent damage charges
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.