Business ProfileforFrost Bank

I made a deposit into an *** at Frost Bank on ************************************************** on Wednesday June 5, 2024. The *** proceeded to eat $1400 in cash and it did not record the transaction or apply the deposits to my account. As of today, I still not have been credited the $1400 whenever I call I am told that Frost bank can take 45 days to decide whether or not they will return my money to me. They have waived multiple overdraft fees in order for me to use my bank card and to make purchases and pay bills, However, I do need to pay a large item and the amount of $1260 ASAP. I was told by their customer service department that I can go ahead and overdraw my account and that they would waive the overdraft fee. This option will not work as it will leave me completely until my next payday. In simpler terms, what shouldve happened is the *** machine shouldve been placed out of order and audited immediately, and my money should have been returned to me. My next step at this point is to contact the local news here in ******* and have them do a story on this horrible experience with this bank that I thought was a great place to do business. I will say that the individuals that work inside the branch have gone above and beyond to try and assist me with this issue however, they have been met with obstacle after obstacle by their corporate office and dispute department. This is unacceptable and not fair. I am a single income household. I work for the state of Texas and I do not make a whole lot of money so $1400 to someone may not be very much but to me it is almost a complete paycheck. I will also be reaching out to the Attorney Generals office here in Texas to see if anything else can be done to me. This seems like it should be illegal to withhold somebodys money for an internal banking error. I have since opened another checking account and savings at another banking institution. Once my funds are returned. I 100% will close my account.