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ComplaintsforThe Lucky Duck
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/21/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Friday, November 17, 2023, my friend and I bought drinks at this bar. They did not charge me the correct amount. The amount is still processing and there is a reversal for the same amount. I cannot dispute the charge while it is processing/until the business finalized it. The bartenders do not know how to handle and protect credit card information, nor do they care about accurate charges. They take advantage of customers who are nice to them.Business response
11/21/2023
Hello,
We have checked our records and we have no transactions by anyone with that name on said date. Also the complaint is premature. It takes two to three days for payments to become final. Given that the person complaining said a reversal was already started it sounds like our staff handled it properly and corrected the issue on the spot.
Regards
Customer response
11/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The charge that was listed on my account is now gone.
Regards,
*******************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.