ComplaintsforAT&T Center

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was refused entry to a concert on 4/2/23 at the AT&T Center due to having a shirt with plastic beads on it. The staff yelled at ** while in line and were extremely unprofessional as was the manager. They said they looked like spikes. I assured them they were plastic beads that were round on the ends and less than 1/4 inch tall and were made of plastic. They were very rude.

  Business response

  04/18/2023

  Good Afternoon,

  Thank you for the opportunity to respond to this matter.

  We have reviewed the complaint and are investigating the matter.  We do not have a record of the incident and are reaching out to the patron for more information regarding the experience.

  We will circle back with the more information.

  Thank you.

  Business response

  04/18/2023

  Good Afternoon,

  Thank you for the opportunity to respond to this matter.

  We have reviewed the complaint and are investigating the matter.  We do not have a record of the incident and are reaching out to the patron for more information regarding the experience.

  We will circle back with the more information.

  Thank you.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We had originally purchased tickets to an event where our 2 local *********** teams (*************** vs La ******************) play at the At&t center on Dec 29, 2021 and with those same tickets we were allowed to see the Spurs vs ***** Heat that night. During the high school game we were told the ***** team was not able to make it and game was rescheduled. Spurs then later send us an email that the game had been reschuled for Feb 3, 2022. This new date does not work for me nor my group since last time we where off for Christmas vacation so we could go during the week. This time we don't have the clearance nor days to take off to go. I have submitted 4 request to get my refund but I have yet to receive a reply. I have other people telling me the same thing yet others have received it. I feel at this point they are waiting to get closer to the game to avoid issuing my refund for the 6 tickets I purchased. I purchased section 110 row ******** 9,10,11,12 and section 110 row 24 seat 3 and 4. I submitted the following form to this link twice: https://sse.formstack.com/forms/1229_rescheduled_spursgame'utm_campaign=FE220103%20Spurs%20Pre%20-%20Game%20Reschedule%20Notice&utm_medium=email&utm_source=EloquaAnd the 2 other times using this one: https://sse.formstack.com/forms/groupsalesform

  Business response

  02/13/2022

  Thank you. Confirming receipt.

   

  Please allow us to review and investigation in order to provide an appropriate response.

   

  Thank you.

• Initial Complaint

  09/07/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 28, 2021 I paid $460 with my credit card on order number FIB00611 to register two of my children to the San Antonio Spurs 2021 Overnight ****** **** August 1-6 (1 boy & 1 girl).Payment included $200 for registration and $30 for 2021 Spurs ****** ********************** for each child, for a total of $460.We were unable to attend the summer camp and cancelled on July 22, 2021 and asked for our refund via e-mail to **************************************************** and via phone and text messages to ***************.While the business acknowledged our cancellation, it did not respond to our refund request.I have been trying to obtain a response via e-mail, phone and text to no avail for the past month and have not received our refund yet nor an answer form the business.

  Business response

  09/23/2021

  Thank you for the information and opportunity to respond to ****************** complaint.

  We received and acknowledged ****************** cancellation dated July 22, 2021 within an acceptable period.

  Though ************** purchased refund insurance on May 29, 2021, when he registered for the event in question, the deadline to cancel under the insurance was May 31, 2021. 

  The delayed response to the refund request was not intentional.  Despite the refund insurance provision, we granted partial refunds, less an administrative fee and the required deposit, for cancellations up to one business day before the event if needed.

  We have responded to ************** with the courtesy of a full refund of his registration payment in the amount of $400.  We are unable to refund the fees for the refund insurance purchased in the transaction.

  ************** responded in acceptance and is waiting for the refund to process with his financial institution.

   

  Please let us know if you need any additional information on this matter.

  Customer response

  09/25/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** **************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩