ComplaintsforAlamo Smart Home
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not happy at the moment with this company. They told me i needed to have someone else sign documents with me so I ended up asking my BF at the time. When they did my contract was one amount however when i got my bill it was double, they said we signed a contract for the higher amount and I said there is no way I did I reviewed it all in detail and wanted to know who signed my name on a higher amount with the higher payment! They said that they had to fix it. Now that they said they fixed it I had to resign documents however my ex BF will no longer do it. I have been trying to reach these people to rectify this situation and the sales person will no longer call me back! I can't have my ex on the system had all this been correct in the beginning i would not be going through all this chaos! I need them to come remove it ASAP but no one will contact me from the sales team!!!!!!! When they wanted the sale they were responsive now that they fraudently changed everything I can not get anyone to call me back!! I should have kept scrolling and read all their reviews!Business response
09/13/2022
This has been situated, there was a clerical error on the funding companies side where they were telling ******* her payment was $88 when it was in fact $44. Its been fixed!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.