Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
- Date of Transaction : 5/13 -Place San Antonio KOA -Problem: Bed Bug infestations -Lack of resolution -No contact from management -Blood-born pathogen risk -Contaminated sleeping area with blood from bed bug feeding ************** acknowledged and and identified numerous adult bed bugsBusiness response
06/22/2022
On 5/14/22 at 5:30 PM, **************** came to the registration office and indicated she had bed bugs in her Cabin with photos she had taken. The desk clerk contacted the manager and emailed the photos. The manager had left the property for the day. The manager instructed the staff members to inspect the cabin. The staff did so and did not see any bed bugs. Since there were no other vacant cabins, the manager authorized a refund for their entire stay. The desk clerk made the refund and apologized. The following day the mattresses and linens in the cabin were thoroughly inspected, and no evidence of bed bugs were found. Although none were found, the cabin was closed and treated.
***************************, President
Alamo Kampgrounds, Inc.
************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
602 Gembler Rd
San Antonio, TX 78219-3122
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 9:00 PM |
SaSaturday | 8:00 AM - 9:00 PM |
SuSunday | 8:00 AM - 8:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.