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ComplaintsforCardiology Clinic of San Antonio
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ref: ******************************, MD Cardiology Clinic of San Antonio. My initial visit to MD was 11/01/2021. Visit described as office outpatient new. The MD reviewed a brief medical history, ran an EKG, recommended a two-week heart monitor evaluation. This was agreed for Jan 2022. There was no mention of a charge to send monitor. I received a notification late Dec. 2021 indicating I had an appointment on 01/03/2022. I contacted the MDs office for clarification; I had not scheduled an appointment. I was informed that the appointment was only an internal reminder to send out the monitor and I was not expected to meet with the MD. There was no mention of charges to provide monitor.The heart monitor was received, used as indicated and returned to the third-party provider; subsequent results were provided to MD. On 2/07/22 I was called by ************************* MD to review monitor results. Call was classified as office / outpatient visit EST (I did not visit the office this day). The brief phone call visit was invoiced on my 2/11/22 statement; full payment for these charges were sent in late March. There were no charges for the 01/03/22 monitor shipment on my 02/11/22 statement.The 03/14/22 statement included new / unexpected charges for 01/03/22 described as EXT ECG>7D up to 15D ************ J. I was out of town 03/16-04/13 to address family matters. I contacted MD's billing office on 04/21/22 to understand all charges on ************* statements. Billing indicated they would contact MD office for clarification; the process would take ***** business days (~06/27).. 5 key contact dates: MDs office *************); (12/29/21, early Mar 2022); patient portal sent messages 5/24/22, 6/17/22 and the Cardiology Clinic billing office; ************ agent ******* on 4/21/22. I have requested clarification of charges 5 or more times and have received no meaningful information from billing or MD's office. On 6/29 I received a call from medical debt collector on my private mobile phone.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.