Business ProfileforHarland Clarke Corp.

I placed a re-order for personal checks directly with Harland Clarke's ("**") website ("OrderMyChecks.com") on May 6th. My Order No. is: 7870 9901 9270. I was told *** for delivery of my personal checks was 5/16. ** deducted $49.49 from my checking account on 5/20 for the checks. I NEVER Received my checks. **'s automated phone-system tells me that the checks were shipped on 5/15. **'s webpage ("check-order-status" via a weblink to ***) tells me that the checks were delivered on 5/18 to "*******************" (NO Street Address given for delivery location). When I log onto ***'s website directly (not via **'s system), the *** website says the *** for delivery is 5/21 -- which contradicts the info provided by *** via the ** weblink -- and today is 5/29 which is clearly later than 5/18 and 5/21. I cannot get hold of a live person to speak with at *** nor at **. Everything is an automated system that spits out the same contradictory information without any option to speak with a live customer service agent. My financial institution tells me that they cannot get hold of ** either and are recommending we place a "Stop Payment" on the 80 checks that I ordered but never received! I want ** to refund the $49.49 to me and I Don't Plan to ever do business with ** again -- clearly they are going out of business with fewer people using paper checks, and I'll have to impose on my financial institution to print checks counter checks for me or to change check providers because ** is TERRIBLE.