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ComplaintsforUptown Cheapskate
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I decided to drop off very high end brand clothes to the thousand oaks location the day before I left for ******* to visit family. The man who took my clothes did not end up finishing my buy before closing. The next day, I sent my friend to pick up my clothes with a photo of my ID, they explained that they couldnt give her my clothes or the money but ensured her that when I came back, my clothes would still be there and I could pick up my cash. Fast forward to 12/31/21, I went in to pick everything up and the man expressed that I had 50 something dollars store credit and I asked for the cash option. He expressed that that was no longer an option so I said okay and asked for my clothes that he didnt buy back. He said that they donated them to salvation army. Very confused and upset I asked that I could at least receive the cash option. The man brought up the woman who spoke to my friend and the woman blatantly lied about promising my clothes to still be there when I returned. I ended up leaving and told my friend what happened. My friend and I went BACK to the store to ensure that if they were good business owners, they would do whats morally correct and make this situation right. My friend and I never raised our voices or got aggressive, however we were threatened to leave or they would call the police. One lady, short & blonde (who I have seen other nasty reviews about) who had her child there, threatened us multiple times and would not provide the number of the franchise owner. She said and I quote The owner lives and China and she wont do anything. She continued to laugh in our faces. Another customer noticed this conversation and began to explain how rude the staff was being to us. The man proceeded to tell her Its none of your business.This place stole my clothes and money from me while lying and treating customers with aggressive disrespect.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.