Business ProfileforNatural Stone Del Bosque LLC

Natural Stone del Bosque LLC fabricated granite for my kitchen and bathroom counter tops. The kitchen granite looks great. The hole for the undermount sink in the bathroom vanity was placed in the wrong location and was too small for the sink. After much back and forth regarding the mistake, the manager, ****************** finally agreed to correct the mistake. She text me a picture of a different granite to replace the mis-cut granite. I told her the granite didnt look right. She asked me to go look at it in person, so I did. There were other granite pieces in front of the piece she wanted me to see. ****** called ***** (manager) to inform her we couldnt see the granite. I didnt like the granite color, but agreed to accept it only if it wasnt defective. It took from Oct 11, 2023 to Dec 12, 2023 to be replaced. The replacement granite is dull and rough compared to the original granite. Even worse, there are 2 large scratches in the granite. Both scratches are in a straight line. One scratch runs the full length from right of the sink to the end of the countertop. The other scratch isnt as long. I notified ****************** of the granite condition on Dec 12th and asked if it could be polished and the scratch smoothed out. She said they do not do it, but some companies do. I texted her pictures of the scratches on the 16th. Since then, ****************** has not responded to my texts or answered my phone calls.