ComplaintsforCulebra North Dental Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was over charged by this dentist office. They had me pay before filling the charges with my insurance, and I ended up over paying by $300-400. I called to ask about the discrepancy and was told told my records from my insurance didnt match because they didnt charge the insurance for all of the services. I then spoke to insurance and they recommended I have dentist refile the claim with all charges. I called and told my request to the secretary who was supposed to tell the office manager. After two weeks I had heard nothing back. So I called everyday for a week straight and could not get the office manager on the phone. I have since filled a grievance through my insurance. The grievance came back approving that they owe me $420.70. I have since called the dentist 5-6 times in and still have not yet been on contact with office manager, who they say will call me back everytime. There is only one office manager and she refuses to call me back. And apparently I cant talk to anyone else at the company about my refund. I have also requested my medical records to be printed for me to pick up and I was told we will have to see how we can do that. As if they are unsure they can give me my records. I have recorded multiple phone calls with the secretary telling me how the office manager will get back to me. But have only gotten her on the phone the first time I asked about discrepancies and since then have been avoiding my calls it seems.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.