ComplaintsforBabylon Iron Doors
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Unfinished work, deffective glass needs to be replaced, door lock needs to be installed, general clean up.Fix sliding door that continues to have problems opening and closing.Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a door installed by Babylon Iron Doors in December of 2022. A few days after installation we noticed chipping of the paint, loss of the seal in the glass panels, and inability to completely shut the door. Babylon was alerted and we were promised that the glass was under warranty. They came out to replace glass and promised to repaint the chips on the door. The next day the glass once again lost its seal and water could be seen between the panels. This has happened once more where they replaced the glass and again water has been trapped within the panels. The door was never repainted and we continue to have issues with the door shutting completely. Communication has been extremely poor throughout this process. They have not communicated when they are showing up and have missed multiple appointment.s I have stopped receiving responses from the company via email, phone, and instagram and have attempted multiple times. We have given them a chance to correct our door but with no avail. I feel that the only route to go is to report this company to the BBB for poor quality, poor communication, and overall lack of professionalism by this company.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.