ComplaintsforDiabetes & Glandular Disease Clinic, P.A.

• Initial Complaint

  03/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Problem: Humalog Prescription from Lilly ***** I like Doctor ********************* and his assistant Tuscani , they are very good people , professional, respectful and humanitarian.Usually appointments are OK. But getting someone to solve an issue, get a call back,... from DGD is another story. It's a FIASCO.I need the Humalog insulin. Been since January 2022 dealing with this matter and it's March 2022. ******* DGD **** member, does not listen and doesnt understand the issues. I'm frustrated, phone calls after phone calls with Lilly ***** and DGD and even getting there at DGD to attempt to get it solves nothing. It has become a monumental task.Lilly ***** it's pretty easy to get someone on the line. to speak to. when you call. DGD is a complete different story. ****** was telling me today that's an issue with the insurance. Tried to explain to her that's not the insurance is the coordination with DGD and ************ ********* is not billed. Lilly ***** is a foundation that provide medical assistance. ******* would not listen.My simple request was for a DGD **** member to call Lily ***** Rx Cross ,with me on the line to get it solved. Initially the Lilly ***** application was submitted for Trulicity, Humalog and Cialis. This was done by DGD. Nevertheless, the Humalog was submitted with dosage that did not sync. Example: Maximum dosage of 30 and inject 20 twice a day. That's out of sync. Lilly ***** said it needed to request a correct RX. Tachita said it was sent twice. Lilly ***** says it got it, it missming the application .. different stories. DGD, you can't solve nothing they don't listen.When the application for Trulicity, Cialis and Humalog was submitted it included all the information required from the doctor and patient side was included. The application was made for the 3 (Humalog, Cialis and Trulicity) medications. All that I'm asking to coordinate a call with DGD, Lillycare and myself and solve this

  Business response

  03/10/2022

  As a courtesy DGD offers help to our patients with Patient Assistance Programs. Lilly ***** is a patient assistance program that this patient wanted to opt into and needed assistance with. Due to the increase of volume of patients wanting to opt into a patient assistance program through the manufacture we have had to quickly train all of our staff on these programs and the process of filling these forms out. We apologize that this process has been frustrating and are working diligently to train our staff and leadership on these forms. We have a new Clinic Manager who has reached out the patient and since resolved this issue. We appreciate that this was brought to our attention. 

  Customer response

  03/10/2022

  Complaint: 16855349
  
  I am rejecting this response because:

   

  I*'ve not signed any HIPA form and this is FRAUD and delinquency from Account Services.
  
  Regards,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩