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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
CK Advantage and I are under contract to install new siding on my home, but they are refusing to complete the job in accordance to the ****** Board manufacturer's instructions. I have photos of the work done over the past 7 weeks of this estimated 10 day job.Business response
04/17/2023
We are not refusing to finish job. It is ***** and we have has plenty of rain days or half days of rain where jt doesnt make sense to set up for an hour to work for 2-3 then takedown for an hour.
However her saying its incorrect is wrong. There are multiple different ways to install in different regions and we even told her and showed her but she wanted it done one way but I was not informed she wanted the trim recessed in with siding butted up to it. Until after we were complete with the siding. If she leaves a review on incorrect and post a picture of the trim I will go after slander. She wanted to go back and caulk and seal things after we were done yet my guy is still doing it.However there were a couple of siding pieces and other trim pieces where the nails didnt sit in flush that needed to be replaced.
Customer response
04/17/2023
Complaint: 19941903
I am rejecting this response because:
Was my document even read explaining all the issues?
Regards,
*********************Business response
05/23/2023
In response to her complaint, we are in the middle of a lawsuit with her for refusing to pay her final bills that were emailed to her on April 17th of 2023. She has posted pictures of incomplete work that has already been fixed and addressed. All the mistakes and incomplete work was fixed and completed before we invoiced her the final payment for the siding and window install. ********************* is refusing to pay her final bill for work completed even after we changed the style of some things to fit her wants even after we installed correctly to make her happy. We went above and beyond to get everything fixed correctly after she was not happy with the initial work.
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Contact Information
10910 Wye Dr
San Antonio, TX 78217-2614
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.