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Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • FloatMe

      454 Soledad St San Antonio, TX 78205-1554

    • FloatMe

      106 E 6th St Ste 900 Austin, TX 78701-3665

    • FloatMe

      2814 Detroit Road Cleveland, OH 44113

    • FloatMe

      110 E Houston St Fl 7 San Antonio, TX 78205-2991

    Business ProfileforFloatMe

    Financial Technology
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Federal Trade Commission v. FLOATME CORP,. a corporation, JOSHUA SANCHEZ, individually and as an officer of FLOATME CORP., and RYAN CLEARY, individually as an officer of FLOATME CORP.

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved.  We are providing a summary of the government's allegations, which have not yet been proven.

    On December 29,2023, FloatMe Corp, Joshua Sanchez, individually and as an officer of FloatMe Corp., and Ryan Cleary, entered into a Stipulated Order for Permanent Injunction, Monetary Judgment, and other Relief with the Federal Trade Commission (FTC) with the United States District Court Western District of Texas.  The Stipulated Order settles allegations FloatMe violated Section 5 of the FTC Act by failing to disclose terms about their negative option feature before obtaining consumers' billing information, charging consumers without consent, failing to provide a simple method for consumers to cancel their monthly subscription, and discriminating against applicants who receive public assistance benefits on their mobile application over the internet.

    FloatMe is ordered to pay $3,000,000 as monetary relief to FTC to be used to provide refund to consumer and prohibits FloatMe from deceiving consumers about their products or services.

    For more details go to FTC Acts to Stop FloatMe’s Deceptive ‘Free Money’ Promises, Discriminatory Cash Advance Practices, and Baseless Claims around Algorithmic Underwriting | Federal Trade Commission

     

    At-a-glance

    Customer Reviews

    3.11/5stars

    Average of 36 Customer Reviews

    Customer Complaints

    121 complaints closed in last 3 years

    24 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    FloatMe Membership (Access to app containing personal finance tools), FloatMe MVP Membership (Access to enhanced personal finance tools & a Credit Builder Card)

    Business Details

    This is a multi-location business.

    Find a Location

    FloatMe has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • FloatMe

        454 Soledad St San Antonio, TX 78205-1554

      • FloatMe

        106 E 6th St Ste 900 Austin, TX 78701-3665

      • FloatMe

        2814 Detroit Road Cleveland, OH 44113

      • FloatMe

        110 E Houston St Fl 7 San Antonio, TX 78205-2991

      Headquarters
      454 Soledad St, San Antonio, TX 78205-1554
      BBB File Opened:
      6/4/2020
      Years in Business:
      6
      Business Started:
      3/27/2018
      Business Incorporated:
      12/18/2018
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      9:00 AM - 5:00 PM
      Su:
      9:00 AM - 5:00 PM
      Business Management
      • Mr. Christopher Brown, Director
      • Mr. Joshua Sanchez, CEO
      Contact Information

      Principal

      • Mr. Christopher Brown, Director
      • Mr. Joshua Sanchez, CEO

      Customer Contact

      • Mr. Christopher Brown, Director
      • Mr. Joshua Sanchez, CEO
      Additional Contact Information

      Website Addresses

      Customer Complaints

      121 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/06/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I closed my account, couldnt access the app, but they kept charging me, even after I had already asked them to personally delete my account
      Read More

      Customer Reviews

      36 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Randi K

      1 star

      06/29/2024

      They charged twice in one day for the lite membership which was supposed to be $3.99 for a whole month. They didnt even let me use the service I was offered. This is a scam of a company, dont do it.

      FloatMe Response

      07/01/2024

      I'm so sorry to hear that! We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. This fee helps us ensure the security of the platform and provide our current and future services. 

      We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

      Members can cancel any time by heading to their membership settings. If you need assistance canceling or would like a refund, please visit us at support.zendesk.com and submit a support ticket. We're happy to help!

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

      BBB reports on known marketplace practices.

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