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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My mother-in-law passed away 2 weeks ago and funeral home has not done anything yetBusiness response
07/23/2024
Dear ****************,
Our condolences on the passing of your mother-in-law, *************************.
Respectfully, the funeral services for your mother-in-law were completed on July 11, 2024.
The funeral services we performed were overseen by your mother-in-law's grandson (***************************). Her ashes and death certificates were picked up on
July 17, 2024. Note, her services were paid with a life insurance policy, that tends to delay the process.
We deeply empathize with the additional grief this has brought you.
Thank you again for choosing FuneralCaring USA.
Sincerely,
*******************************
President
FuneralCaring USA
************
Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On my son Death certificate my wife last name (prior to first marriage is misspell} { block 12) it should be ********************************* Vice ******************************His name is *********************** *************************. Date of Death 28 Jul 2022. I have spoke to the owner name ********, lady name *****, and a few other worker( ***** and a few more etc) They were suppose to have an amendment made and it was suppose to take six months.Well six month has past and they still give me a run around. I have paper work showing it was put in correctly the mistake was made by them.I would appreciate any help you can give me.Business response
04/04/2023
Please see attached.Customer response
04/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Customer response
06/22/2023
Complaint: 19503921
I am rejecting this response because:I still haven't
received any information or contact from this company.
Regards,
***************************
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Contact Information
6902 NE Interstate 410 Loop
San Antonio, TX 78219
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.