Additional Information for Accents of Salado

In March 2022, BBB began investigating Accents of Salado’s business practices. This investigation was prompted by a large volume of consumer complaints alleging the business accepted advance payments for furniture they failed to deliver.  BBB requested the business respond with an outline of the policies/procedures, actions they are taking, and other efforts to help eliminate and address the underlying issues of this pattern.

On April 1, 2022, the business responded, stating that its records did not match the information on file with BBB. The business requested a list of outstanding BBB complaints to contact the consumers. On April 4th, BBB sent the company a list of outstanding consumer complaints. BBB did not receive any subsequent responses from the business after sending the complaint information.

BBB contacted the company again in July 2022 to seek additional information from the business, including an update on the outstanding complaint matters. On August 5, 2022, the business responded to BBB stating that Accents of Salado sold its pending orders to Custom Furniture of Texas and would no longer be doing business. The respondent indicated the new business would be operating as Custom Furniture of Texas, as well as Custom Furniture & Imports. The respondent indicated a new website would be launched later this year and a new physical location is in the process of being launched in San Antonio. The respondent also stated that the business wanted to resolve all matters and all clients with pending cases would be receiving certified letters from the new business’ attorney.

On August 8, 2022, the new business owner informed BBB that documents related to the sale of Accents of Salado would be submitted to BBB by August 12, 2022. This documentation was requested by BBB to ensure our records are accurate and up to date.

Based on BBB’s prior research, we have been unable to locate any formal information with the Texas Secretary of State or Bexar County Clerk’s Office to assist us in deciphering the entity formation details for Custom Furniture of Texas or Custom Furniture & Imports.

The business responded to BBB on August 16 stating they had been out of the country and would be meeting with legal counsel to discuss these matters further. As of August 22nd, BBB has not received any additional responses from the business or confirmation that the promised information was issued to consumers via the new business’ attorney. If additional information becomes available, BBB will update the company’s business profile.