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ComplaintsforFamily Furniture
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Complaint Details
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Initial Complaint
10/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was in the market for a Dining Table on ******** Marketplace September 28th. I found a listing https://www.facebook.com/marketplace/item/781459296287331/?referralSurface=messenger_lightspeed_banner&referralCode=messenger_banner I then proceeded to message the seller and found out they are part of a business, Family Furniture in *********** inside *****************. I asked many questions about the table, size, dimensions, delivery fees etc. Once I was satisfied and verified the store front was real I proceeded with payment. My husband paid with ***** directly the full amount on September 28th. I was told delivery would be next week between Tuesday 4th and Friday the 7th. I had to call multiple times to get an answer on delivery and the dining table was delivered Saturday 8th at 1:50PM. This is when we realized it was the wrong table. I immediately called the owner ************** and got no response. From that point on I have not been able to get in touch with anybody in regards to fixing this mishap. We went to the store on October 9th and *************** closed with chains due to them being past due on rent with the mall. I do not know what financial situation they are in but they have the responsibility of getting me the right advertised product I paid for in full.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
H012 6301 Northwest Loop 410 Upstairs by Dillard's
San Antonio, TX 78238
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.