ComplaintsforEdible Arrangements

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  8/22/2024 WORST CUSTOMER SERVICE! They dont answer the phone and the corporate I called hung up on me twice. It took me over 3 hours to situate an order for my fathers birthday. I ordered a $75 arrangement for same day delivery on the website. So immediately I called the store fulfilling my order to check/verify and she told me she sees the order but does NOT have the transfer paperwork, so she told me to call ALL their locations in ***********, find who has it and ask them fax it to her. She also said they have no boxes, so I asked if we could use something smaller or bigger or different and she said theres no boxeswasnt possible to do. That was about the time when she started YELLING at me and then just hung up on me! I was like shaking after that call.this was important that My father receives this. So I begin call every store to see who has it. finally an associate named ****** told me that it isnt my job to be calling around and furthermore everything that woman told me was incorrect. That she does HAVE the correct paperwork.and mentioned that that store has been having extreme issues and they many boxes different boxes to accommodate my dads order. She very nice and mentioned I should call corporate. I call and explain the situation to *******, he called that store several times and no answer.. He then canceled my order and gave me a refund then the phone hangs up. I call back and reach ****** this time, I asked if we could call the store together; and someone named ******** answered. (Im at 3 hours on phone by this time) He said he was the closest thing to a manager.he explained they have no boxes, helium, or birthday balloons. Im shocked at this point because THIS is who is doing my dads order. Then tells me my order is canceled so I need to make a new order and pay for that. I did that over the phone with him, so I just paid for whatever at this point. It was another $75, Im shocked they didnt take care of something for all the trouble

• Initial Complaint

  04/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I have paid extra for 1 hour delivery. I have called the store staff member. Tell me that they run out of fruit this morning specifically pineapples. She states the manager is nowhere to be found. If there's actually a grown up working at this store, they would've got the fruit from a nearby grocery store to make this happen. Very disappointed. This is the second location that has failed the guarantee. Staff member also states. They told corporate numerous times that the 1 hour. Delivery is not feasible as well and she doesn't understand why they keep advertising it. I was charged up front for the 1 hour delivery fee and same day delivery fee.

• Initial Complaint

  03/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  2/13/22 WAS THE DATE ORDERED, I HAD A CONFORMATION THAT THE ARRANGEMENT THAT I PD ****** WOULD BE DELIVERED ON 2/14/22. IT WAS NOT DELIVERED. i REACHED OUT TO THEM AND THEY SAID SINCE IT WAS NOT DELIVERED WHEN THEY PROMISED IT WOULD BE DONE ON 2/15/22. WITH A ***** CREDIT AND AN EXTRA GIFT.. TO THIS DAY WITH IS ALMOST A MONTH I STILL HAVE NOT RECEIVED THE ARRANGEMT OR ANYTHING ELSE I WAS PROMISED.

  Business response

  04/05/2022

  Due to the order not being our store, and being sent to our sister store( *************************************** suite 105) for delivery I attempted to call that store to resolve the issue but could not get to anyone, so I went ahead and attempted to call the customer to process a refund for her, due to needing card info. I did leave a voicemail for the customer and a message with the customers husband he was unable to speak due to being at work. I will attempt to call again to go ahead and process the refund. 

• Initial Complaint

  02/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered Valentines gifts for my wife on 1/28. The order never showed up and no one from the store will answer the phone. It's been weeks. Corporate has no support line and only refers you to a local store. I want my money back. I am owed over $100 and no one will answer or reply to my emails. I filed a case and have not received a reply for over a week when they claim 48 hour turnaround. Reference number for complaint filed on their website #*******. They have kept my money for over a month and I want it back immediately. Your Case Reference Number: ******* Thank you for contacting Edible Arrangements! We wanted to confirm that we've received your comments.We've sent your feedback directly to the local Edible Arrangements store servicing this order (Edible Arrangements - 889 in *********** *****). The store owner or manager will review your comments, and will contact you within 48 hours if needed. If there's anything else we can do to help in the meantime, just let us know! You can contact the store directly at ************ , or check in with our *********** at ************** using the case reference number above.

  Business response

  03/21/2022

  Good Afternoon, I the Store Manager personally spoke to the customer *******, and wanted to follow up on the dispute that was going on with the refund. But during that time and now I could not process a refund due to the card that was used was a AMEX card, though its accepted online we are unable to process a refund with those cards I personally have tried processing orders that used AMEX cards multiple times and our systems don't allow us to do so. I have relayed the message to corporate and our owners to possibly change it to not accepting AMEX at all since we cant refund orders for any type of situation. ******* and I spoke and he said it has been resolved by the corporate owners sending him a physical written check of the refund amount, and I will make it a priority if ******* ever orders from our store again, the team and I will put in our best efforts to make his experience with us worthy of his time and money, and give him a complimentary item of his choosing. But this complaint has been resolved from our corporate office since stores like mine are unable to process AMEX refunds, and I also apologized for the entire situation due to it being a massive inconvenience to *******.

  Best Regards, ***** the Store Manager of Edible Arrangements

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩