Business ProfileforSupercuts Hair Salon

I scheduled a hair coloring appointment for Friday January 28, 2022, at this Supercuts Hair Salon location. The hair technician appointed to me is named ******. I went in with some **** roots and partial highlights in my hair already and explained that I wanted to cover the highlights and **** and have all of my hair light *****. She showed me a book with the colors and I chose the light ***** color that I wanted. The technician acknowledged the color and began the hair routine. During the process, the technician mentioned that my hair was to only be treated with the color for 30 minutes so she set a timer. While I was waiting, she took another customer for a haircut. The timer goes off at the 30 minute ****, but the technician did not attend to my treatment until 15 minutes after due to not being done with the other customer. My treatment color stayed on 15 minutes longer than it was supposed to. The result was that my hair was now black, not light *****, as I requested. The technician acknowledged that she made a mistake and that my hair was too dark. She told me to go home and rinse it after 3 days and the color will lighten. However, when I got home, I could not accept how dark it was so I called the technician to speak with her about it again. She told me to just come back the following day at 10:00am and she will try to correct it. I then spoke with a manager named ******* to request a gift card and/or my money back because I was nervous to have the same technician redo my hair color again. ******* said that they do not give refunds but still come back and he will try to fix the color. I took his recommendation, went back in the next day, and gave him a chance to fix it. He could not fix it. My hair is still black in color. Two days later, I spoke with the district manager named ****** but she was very rude, did not help me, refused to provide the owner's name, and hung up on me after I explained the situation. All I want is my hair fixed.