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Complaint Details
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Initial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased & closed my home 4 May 22 went to put utilities in my name only to find 4 open *************** are a list of things that were left that untouched that needed ********* refused my utilities be placed in my name till it passed inspection so after 2 months and much more work later final inspection were made by city however they just put bandages everywhere on my home and Im left with a mess and contractor AAV renovation owner *********************** told me in person and text messages which I have that the awful work they did was just bec he was being nice and in person he stated that its just cosmetic however I told him that if he had paid $350,000 his wife would want it pretty too! with all that being said and done to me as a disabled female veteran was so wrong. I took my pictures before all that was wrong and I paid out of pocket for so much stuff that they did not make right. For instance the house in on pier and beam and inspector stated in report that there were two buckets of concrete under there that needed to be removed and replaced and they just said they were not going to do it. House has already shifted & cracks have appeared. At closing in my closing paperwork it clearly states that my home comes with window screens I have asked for those screens & measurements have been taken I have asked & I have fallen on deaf ears Im making this complaint in hopes for some resolution & for others to heed when searching for a contractor they are for warned.Business response
08/05/2022
Hi maam we apologize for your experience with this home . We were the third Contractors on this home after the city had shut down the project from previous contractors working with no permits . We did not do most of the work and we have passed all inspections with the city . We are not apart of any real estate transactions this would have been taken up with the seller and your realtor, there should of been a inspection report and every buyer has the right to terminate contracts after inspections.Customer response
08/08/2022
Complaint: 17670305
I am rejecting this response because: when you take over the job its now your responsibility to make things right and fix the things that are broken and wrong. Passing inspection took 2 months and however it was just half of the problem. Sending your guys in to put a band aid it. For instance you want to use caulk instead of grout! And the new attach short video of guys he sent to my home drunk to repaint.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.