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ComplaintsforRedline Air Conditioning & Heating LLC
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Complaint Details
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Initial Complaint
06/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I engaged Redline A/C & Heating to put in a new ***************** air conditioner and heating system on 8-19-2021. Two young men were sent to install the unit but the owner did not come to inspect their work. I assume they did not pull a City Permit as I was never contacted by the city inspector to inspect the job. My regular air conditioner man did not install attic units. Redline did not send me a paid receipt but did send in the warranty registration(attached).On May 25, 2022, my regular air conditioner man came for my and my daughter's yearly a/c check up. He took pictures that showed the plenum detached from output of cooling coil and it was not pookied over duct tape at points of connection. None of output plenum had been hard casted. Cost of repair $232.65 with service call. Unfortunately, I air conditioned and heated my attic from 8-19-21 to 5-25-22. I asked Redline for reimbursement of the cost plus $100 toward the extra electricity and gas costs. They have not contacted me.Customer response
06/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Complaint # ******** with Redline Air Conditioning has been resolved. I received a check for the amount of the claim today and everything is resolved. Thank you for you help in this matter.
Sent from **** Downing
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.