ComplaintsforTrio Homeowners Association Management
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Complaint Details
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Initial Complaint
01/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Contacted company Dec. 12, 2022 about accounting error. ********* statements showing payment. Had HOA send proof of payment. TRIO never responded. Have called on three separate occasions only to be told the "issue is under review".Business response
01/26/2023
Thank you for contacting us with BBB. After our discussion in person this morning, please accept our apology for not responding sooner. Please let us know if you have any further questions or concerns.
Sincerely,
*************************
Owner, Trio HOA Management
Initial Complaint
08/24/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Chief complaint: Harrasing letters (4) within a 3 month period.Property did not comply with the community deed restrictions Title: Dumping-Dumping on Lot Reference: Section 15: Storage of Trash and Weeds 1st Dated: June 27, 2022 Courtesy Notice Same Violation Re: ******************* 1st Correspondance Sent 2nd Dated: July 25, 2022 Re: ******************* 2nd Courtesy Notice Same Violation 2nd Correspondance Sent 3rd Dated: August 10,2022 Re: ******************* Sent Certified RRR & 1st Class Mail 4th Dated: August 10, 2022 Re: ******************* Sent Certified RRR & 1st Class Mail There documentation states which is titled under: Declaration of Covenants, Conditions, ************************ for Unit 2 **************************** Section 15. Storage of Trash and Weeds. No lot shall ever be used for outside, uneclosed storage of any nature, nor shall any lot or part hereof be used or maintained as a dumping ground for rubbish, debris or junk. Trash, garbage or other wastes shall not be permitted except in sanitary, securely closed contaniers. All incinerators, cans, or other equipment for the storage or disposal of such materials shall be kept in a clean and sanitary condition and behind lot improvements so they are not visible from the street.My response: The only gathering I have is located in the back yard behind a large tree which consist of large and small tree branches which were borken off during the windy days and my personal trimming. I have several photos in my possession for proof should you need them as well to support my complaint
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.