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CK by Hector Olvera Creative Kitchens has 1 locations, listed below.

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    Business ProfileforCK by Hector Olvera Creative Kitchens

    Kitchen Design

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

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    Business Details

    Location of This Business
    San Antonio, TX 78219-1709
    BBB File Opened:
    7/23/2023
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

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    Most Recent Customer Complaint

    07/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Hello,My husband and I contracted Mr. ********************** to refurbish some cabinets, he had replaced the cabinets in our master bathroom so we were familiar with his work. On January 14, 2023 we met with Mr. ********************** to go over what we wanted him to do and we agreed on a price. He requested a deposit of 1000$ which we gave him that day (and he cashed that day). Mr. ********************** was supposed to pick up the cabinets that following weekend and he never showed up or called. We called him, he didn't answer so we starting texting - which he would respond at certain times. We continued this texting back and forth all the way to May 6, 2023. I sent him a text stating that we wanted our deposit of 1000$ back within 7 business days, we were no longer interested in working around his schedule. He responded that he was here in *********** and that he arrived last night. On May 15th in a text message he asked if he could return the 1000$ next week because he bought paint material. I replied yes and didn't hear from him until May 26th, he texted that he finished a project and that he'll be able to return our 1000$. Finally on June 15th he came to our home and left 300$, he said a client gave him a bad check and will be giving him another check tomorrow (Friday June 16th) and he'll return to pay us the 700$ after he cashed the check on Friday. That never happened and the text messages began again. On June 27th he brought another 300$ - which was not our agreement - it was suppose to be 700$. My parents were the ones who met him at our home and received the 300$, he then sent me a message saying he would be by that Sunday to pay the 400$. The last text message (July 15th) from Mr. ********************** he said he would be by on Monday at noon - he never showed up or responded to my last text message on July 19th. We have been so patient with Mr. ********************** and I just want to get my hard earned money back and move on. Please Help - I can send the text messages and a bank copy of our check for your review if needed.

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