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Complaint Details
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Initial Complaint
09/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased cub cadet power washer on 4/22/2019 for $499.00 with a three year warranty. Washer broke on 8/1/2021. Left washer for repair at Dwinne's on 8/2/2021. Estimated repair time 1 1/2 to 2 weeks. I called on 8/23/21 and was told pump needed replacement. Model was discontinued and no pump is available. Dewinne would follow up to determine the next step. I called again on 8/31/21 and talked to Jeff. He was to check and call me back. No response. Visited on 9/2/21. Will call me later today. No response. I want the warranty to be honored. Repair my washer, replace it with a comparable washer, or refund the purchase price.Customer response
09/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Sam ****
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Contact Information
11002 Bandera Rd
San Antonio, TX 78250-6813
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.