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Find a Location

Express Local Service has 1 locations, listed below.

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    Business ProfileforExpress Local Service

    Locksmith
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/2/2015

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    San Antonio, TX 78248-1215
    BBB File Opened:
    10/1/2015
    Years in Business:
    11
    Business Started:
    7/10/2013
    Business Started Locally:
    7/10/2013
    Business Incorporated:
    7/10/2013
    Accredited Since:
    10/2/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • E K Security Locksmith Inc
    Business Management
    • Mr. Eran Koni, President
    Contact Information

    Principal

    • Mr. Eran Koni, President

    Customer Contact

    • Mr. Eran Koni, President
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On Wednesday December 20th at 9:30, I called Express Local Service to come to my home so that they could make me a new key fob. The previous day I lost my keys to my ***** Civic. Over the phone we agree that the key would be $210, charged $250. The worker arrives about 10:00pm, Im watching as hes disassembling my drivers door handle. After about an hour or so(he was having difficulty), he gets a new key fob made and starts my ignition. He leaves the keys in my vehicle and says, leave it running for a while. He leaves in a hurry before we could thoroughly checkout the key he made. After leaving my car running as advised I realize that my key does not effectively work on the door handle. It wont turn properly, or unlock the door. I call him back, he tells me to give him 15 minutes. 45 minutes go by and I text to see if he is still coming. He ends up telling me he will come in the morning since it was already pretty late. He doesnt come to my home until 3pm (Thursday) the next day. He fixed the problem but he pointed out that the door handle is a little loose. He stated that he didnt know how to fix it. So he left me with a loose door handle. Friday night comes and I try to open my car door, suddenly my whole door handle falls off my vehicle. Its now 11pm at night, I call the company I get no help. I had to pay an additional $90 for a different company to unlock ny vehicle since I couldnt get in without a door handle. The new key doesnt have any buttons to automatically open the vehicle, the door handle is the only way in. I cant get a hold of any higher management and the worker says he cant do anything for me. I am hopeless at this point as I sit at home with my car currently locked and no handle. So today I will have to pay another company to unlock my door and the. Pay someone else to fix the handle. I am asking for $250 for the key fob and an additional $90 for the pop a lock service and $100 for a new door handle that is completely dismantled
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Landon S

    1 star

    10/26/2023

    I called and wanted the pricing up front and they would only tell me that it was $25 trip charge and $35 and up. After they got here he wanted a $175 for the job PLUS $45 for tools and Labor PLUS the $25 trip charge, $265 then he wanted tax and a credit card processing fee of $20, the total was over $287. Also, he didn't make a precise hole when drilling out my door and damaged the door. When you ****** this business they show professional vans with their logo and look legitimate BUT when they show up it is a guy in a personal car with a homemade sign on the side and nothing as advertised. I would avoid using this business at all costs.

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