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ComplaintsforRepo Homes
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been looking for mobile homes for me and my family I saw a post on ******** about a trailer I called the number and they told me I could come see it , I went to the address and it was repo mobile home , I saw the trailer that was available , ask them for information on it , it was 28 thousand with ***** down payment and 300 a month I asked her so Ill only be owing 20 thousand correct , they said yes thats it we give opportunities to family thats what I was looking for , i found the space Where I was going to move it to which was march 15 , I told them to let me know when house was able to be moved , march 23 house was not done yet asked for the contract and said I was on my way anyways, got there read contract it at the end the mobile home house went up 48 thousand which we never agreed with , they saw my ******** because I was shock and right there they said I could cancel everything , I said yes that was to much , we cancel everything march 23 they were going to send me my deposit which was ***** , it was going to take 15 business days April 7 and I never got nothing I contact them and they said owner was out of town , but ****** can give me a ACH and it was going to be 5 days , first time was never sent , 5 days has passed by and I have not received nothing yet its April 14 I call them and they dont answer I call them on private they answer and I say its ******* and they hang up , Im really stressed about this it was my only savings , I hope yall can help appreciate the Opportunity . Thank you all ***************************Business response
04/14/2022
Miss ******* did in fact purchase a mobile home from us but she did not understand that she was to be charged an interest rate when financing a home from us. When she came in we did explain that yes she would owe 20k plus the interest rate of 12%. On the preliminary contract that was signed in the office by her the interest rate was also explained. Which she did take home. Then she decided to cancel. I have been out all week due to a family emergency. I am only responding to emails. I will get her her money as soon as I am back in the office. But we have in fact answered her every call even when my salesperson has been on a school activity with her child.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.