Business ProfileforClarion Pointe Medical Center

I reserved a single room at this hotel on and for Friday, 4/12/24. Myself and my grandchild checked in around 8 pm. The front desk clerk said I had 2 reservations..I told her thats a mistake I only need one room and will call Hotels.com and clarify it. She then said, I need a credit/debit card for incidentals in the amount of $60. I gave her my card and asked when it would be reimbursed. she said, "oh in the morning when you check out, and we dont actually charge it, its just pending".I called Hotels.com as soon as I got to the room (305) and asked about why i had two reservations. They couldnt explain it and said they would have to call the hotel desk and have them authorize a release of the funds for the other room. They called me back shortly and said that the girl at the desk didnt have authorization to do that and the manager would be there in the morning. I called hotels.com again at 8 am and they called the front desk and returned my call. They said ********** told them she didnt have the authority to refund the money and that the District Manager (*****) did and she would be in Monday. I called Hotels.com on Monday at 1 pm . They put me on hold and came back and said the front desk person refused to let them talk to the Dist Mgr "*****". I called the hotel and when I told them what I was calling about they hung up on me. I then called the corporate office of Clarion at ************** and spoke with a lady (I didnt write her name down) told her what happened and she said it was unreasonable on the hotels part and she would call them and get back with me, via phone or email. It is a week later and I have heard nothing so I called Hotel.com again. They have to have permission from the hotel to return my money. They put me on hold, called the hotel and came back to me and said that they were not going to refund my money, not for the room I didnt stay in or the 60 for incidentals. I called the Clarion Corporate again and spoke with *****. He said he could see that two rooms were reserved and the other room was marked as a "NO show" I clearly had a conversation with the girl at the front desk and she knew it was an error on the website and told me it wouldnt be a problem and the manager would fix it in the morning. I asked for a receipt that night and she said her printer didnt work and could she email me.. I never got an email. Ive called many time in the last few days and they hang up on me or wont answer the phone.. This is basically theft. Clarion corporate said they will fix the issue and Im not sure if they can, but I want anyone planning on staying there to be aware the management is clearly unethical and you ARE NOT A GUEST there you are THEIR Victim. They charges were $1 run to check my card $60 for incidentals $78.04 for room 305 The total they owe me is $139.04