![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAlamo City Eye Physicians
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 9 December 2021, I had an appointment with my ophthalmologist, ***************. In my opinion he is personally a fine person, and maybe even a better doctor. I happily trust my current and future eye sight to him. On this date, I asked for a new vision prescription despite little change to my vision. He said I could get it at the desk as I leave. I was given one, and told that I would end up paying half of the charge for prescription. My portion would be about $19, and ******** would pay the other half. I went to ****** the next morning to order glasses so I could have the new ones for an upcoming trip. I was told at ****** that the prescription does not indicate my needed bifocals. It did not cover any vision adjustment for near vision. My previous prescriptions from Alamo eye all showed the need. On 13 December, we both drove to Alamo Eye and called trying to get te prescription fixed so I could order glasses. I was told they could not/would not fix the prescription without a meeting. I was told I could not talk to Dr ******** as he was unavailable. My wife tried to clear this matter in person and was treated poorly.Business response
12/27/2021
************** originally called in about his glasses RX on a day that our computers went down unexpectedly. We had planned to resolve the matter that same day. As a result of the computer outage, our response was delayed till the next morning. We spoke to ************** and corrected the error on the printed copy of his glasses RX (Which we faxed over to ******* and he was able to get what he needed to fill the prescription at the optical shop.
Respectfully,
***************************
Clinic Administrator
Alamo City Eye Physicians, PA
********************************************************
**************
Customer response
12/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.