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            Business ProfilePrimo Medical Supplies

            Medical Equipment
            BBB accredited business

            Contact Information

            7515 Grissom Rd Ste 107

            San Antonio, TX 78251-4747

            Visit Website
            (210) 519-5311

            Business hours

            9:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            10:00 AM - 3:00 PM
            12:00 PM - 3:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/14/2023

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Products & Services

            Bath Care, Bed Side Table and Accessories, Back and Neck therapy, Bariatric Equipments, Bipap and Bipap Supplies, Blood Pressure, Breast Pumps, Commodes, Cpap and Cpap Supplies, Cpap Cleaning Supplies, CPM, Diabetic care , Edema Pumps and Garments, Electrotherapy, Emergency and First Aid, Enteral Nutritional Products, Exercise and physical Therapy, Gloves, Hot and Cold Therapy, Hospital Beds , Impotence, Independent Living Aids / Aids to Daily Living, Infection Prevention, Laboratory Supplies, Lift Chairs, Long Term Care Chairs, Maternity Care, Medical and Surgical Supplies, Mobility Products, Nutritional Products, Ostomy Supplies, OTC Medications, Pediatric Nutritional Products, Pediatric Special Needs, Phototherapy Light (Wallaby), Pulse Oximeter, Ramps, Respiratory Care (Oxygen Equipment’s and Supplies), Seat Lift Mechanism (Manual and Electric), Scales, Stethoscope, Stockings (Men and Women), Syringes, Traction, Urological and Incontinence Supplies, Wheelchairs and Accessories (New and Used), Skin and Wound Care Products, Bed Side Table and Accessories, Back and Neck therapy, Bariatric Equipments, Bipap and Bipap Supplies, Blood Pressure, Breast Pumps, Commodes, Cpap and Cpap Supplies, Cpap Cleaning Supplies, CPM, Diabetic care , Edema Pumps and Garments, Electrotherapy, Emergency and First Aid, Enteral Nutritional Products, Exercise and physical Therapy, Gloves, Hot and Cold Therapy, Hospital Beds , Impotence, Independent Living Aids / Aids to Daily Living, Infection Prevention, Laboratory Supplies, Lift Chairs, Long Term Care Chairs, Maternity Care, Medical and Surgical Supplies, Mobility Products, Nutritional Products, Ostomy Supplies, OTC Medications, Pediatric Nutritional Products, Pediatric Special Needs, Phototherapy Light (Wallaby), Pulse Oximeter, Ramps, Respiratory Care (Oxygen Equipment’s and Supplies), Seat Lift Mechanism (Manual and Electric), Scales, Stethoscope, Stockings (Men and Women), Syringes, Traction, Urological and Incontinence Supplies, Wheelchairs and Accessories (New and Used), Skin and Wound Care Products

            Business Details

            Location of This Business
            7515 Grissom Rd Ste 107, San Antonio, TX 78251-4747
            BBB File Opened:
            6/4/2015
            Years in Business:
            10
            Business Started:
            6/1/2014
            Business Started Locally:
            6/1/2014
            Business Incorporated:
            5/6/2014
            Accredited Since:
            11/14/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Pran Medical LLC
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            10:00 AM - 3:00 PM
            Su:
            12:00 PM - 3:00 PM
            Business Management
            • Mr. Steve Parker, General Manager
            Contact Information

            Principal

            • Mr. Steve Parker, General Manager

            Customer Contact

            • Mr. Steve Parker, General Manager
            Additional Contact Information

            Fax Numbers

            • (210) 399-3561
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On June 15, 2023 I reached out to this company in need of a portable oxygen concentrator with a flow rate of 6 liters per minute. *********************** told me, in writing, that a machine he had did indeed have that flow rate. I gave him my credit card and I was charged $3,600 for the machine. Once we received it (we had it delivered), we learned the flow rate was **** liters per minute with a pulse. ***** reluctantly accepted the product back and refunded me, but kept $431.77 in fees that were never disclosed. I emailed him requesting the remaining funds, as his misrepresentation was the reason we returned the product... he became combative and accused my boyfriend of having mental health issues.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            A K

            02/13/2024

            Primo Medical Supplies in ***********, *****, has been my go-to companion in tackling health matters. The moment I set foot in their establishment, their devotion to providing top-notch medical supplies was evident. They've got a vast selection of high-quality products, from hospital beds to mattresses, ensuring I could locate everything I needed in one go.What truly distinguishes Primo is their outstanding service. Whenever I needed a hospital bed, wheelchair, or any other medical gear, they made sure it arrived promptly, without a hitch. The expertise and warmth of their team turned every interaction into a delight, making a potentially overwhelming process feel like a breeze.Primo's hospital beds and mattresses are a testament to their dedication to excellence. Not only are they top-tier in quality, but they also prioritize both comfort and support for patients, giving me peace of mind.In essence, Primo Medical Supplies isn't just a storeit's a wellness companion. For anyone on the lookout for medical supplies in ***********, I wholeheartedly endorse Primo. Their exceptional service, top-notch products, and reliability make them the go-to choice for all healthcare needs.

            Primo Medical Supplies Response

            02/14/2024

            Hi Mr. **************************** you immensely for your generous feedback and for entrusting Primo Medical Supplies as your primary DME partner. Your glowing testimonial truly reflects the essence of our mission, to provide exceptional service and top-notch medical supplies to our valued customers.


            We are delighted to hear about your positive experiences with our team and products. Ensuring that our customers find everything they need with ease and convenience is one of our utmost priorities, and we are thrilled to have met your expectations in this regard.


            Your recognition of our dedication to excellence in both product quality and customer service is greatly appreciated. We take immense pride in delivering not only high-quality medical supplies but also in fostering relationships built on trust, warmth, and expertise.


            At Primo Medical Supplies, we are committed to continually striving for excellence and to serve as your steadfast wellness companion on your healthcare journey. Your endorsement means the world to us, and we look forward to continuing to meet and exceed your expectations in the future.


            Thank you once again for your kind words and for choosing Primo Medical Supplies. Should you have any further needs or inquiries, please do not hesitate to reach out to us. We are here to assist you every step of the way.

             

            Warm Regards,

            ************************

            Primo Medical Supplies Team!

            Read 3 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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