ComplaintsforBest Western Alamo Suites
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a stay at Best Western Alamo Suites through Expedia which listed the hotel as 3 star and the place was far below 3 star. The hotel was in a dangerous neighborhood with an alley as a parking lot. The hotel had decades old furnishings that were broken, dirty and in disrepair. The hallways smelled of musty pest droppings. The sheets were threadbare and pillows completely worn out. The hotel appeared to be a last resort accommodation for people completely down on their luck with no other option. The conditions were so awful there was no way my family and I could feel safe or sleep soundly. I had to immediately abandon my reservation and book another hotel for the same night. I stayed at a 2 star hotel less than 5 miles away in a safer area and the conditions were astronomically superior to what we encountered at Best Western Alamo Suites. The hotel should be listed at 1 star at best, and should be investigated for extreme negligence and potentially criminal activity.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.