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Find a Location

Output Audio has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Output Audio

      1904 Fredericksburg Rd San Antonio, TX 78201-4439

    Business ProfileforOutput Audio

    Musical Instrument Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1904 Fredericksburg Rd, San Antonio, TX 78201-4439
    BBB File Opened:
    5/13/2022
    Years in Business:
    3
    Business Started:
    11/20/2020
    Business Incorporated:
    10/20/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Output Audio LLC
    Business Management
    • Mr. Luis Trevino, Managing Member
    • Mr. Michael Goodwin, Managing Member
    Contact Information

    Customer Contact

    • Mr. Luis Trevino, Managing Member

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This company is deliberately not returning my musical equipment that I brought them for repair in December 2021 despite attempts for over 8 months. Its replacement cost is at least $2,500 but more than that, its an extremely rare piece of musical equipment thats been out of production since the ****s. I even provided (2) additional chips to them to use in the repairs which have a value of at least $200. This company was reputable when I was referred to them. I gave them (3) pieces of equipment to repair. They repaired (2) with no difficulty (although also over an extended period of time that required multiple inquiries from myself). But then, with the last (Mutronics Mutator), the owner (****) dragged his feet on. At first he was responsive. That was in April 2022 saying he was still working on the equipment and that it was giving his some trouble. Then, in May 2022 he began ignoring requests for updates and requests to return my equipment. I tried calling, having my wife call, texting, contacting on their website & social media, and even driving by their storefront. ZERO response until my wife threatened to file a police report for theft in December 2022. Then, the owner responded saying they would contact us to return the gear within the week. Its been 3 weeks since then (in addition to the 7 months that he ignored my attempts to get my gear back). I still dont have my gear back!!!! I paid a deposit and I want my gear back now (and free from retaliatory damage).

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tommy W.

    1 star

    06/14/2022

    No! No! No! Don't, Don't, Don't..... Do not take your valuables of any electronic equipment to this business. They tried to repair my $2k guitar amp and they failed miserably. It worked for one day and then failed. My amp is worse now than the day they took it in for repairs. They can't repair their way out of a wet paper bag. They don't have a messaging system that works, no phone, no texting, no nothing. You have to physically drive to the shop to even speak to someone, and now they are closed because they are back logged. They are closed now because they claim to have too much work and need to catch up on repairs. Please go to another reputable electronic repair shop, like Mr. E's or even drive to ****** for someone that knows how to repair your valuables. I don't need to go into details, it would take too long. Yea, I don't want to waste any more of my time on this horrible business. Just a bunch of kids running a business that have no idea. OSHA should visit this place.

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