Business ProfileforCavender Toyota

I saw the dealership had a suv like my husband and I had been looking for, I contacted the sales guy so we could go look at the vehicle. This is the second car I buy from them so I trusted this dealership because now that I think about it there were odd signs that make me think they knew about the issue. When we arrived to the dealership they showed us the car but never asked us about test driving it, ***************************** (sales guy) asked us if we liked it and if we were interested on buying it, the car was just what we were looking for so we told him yes! Having 5 kids and always been on the road was challenging but this suv was gonna make things easier because it had tvs. We were so excited to have something for our kids. We told ***** we wanted to finance through our bank (RBFCU) we had done that before so its much affordable, they offered me their finance options but I just wanted to use my bank. I was told that if I wanted the car I had to at least make a down payment because there was a lot of people interested on it but they had just gotten it so there was repairs that had to be done before I would take it home. January 13,2024 we went to the dealership to finally pick up our suv and we had a check from our bank to close the deal, when we met with ***** he said that we were not gonna be able to use our bank because my husbands name could not be in the title paperwork and the check had both of our names. My husband only has a consular ID so they said thats not acceptable for them, we waited more than 2 hours to find a resolution, they offered to give me the $4,000 back from the down payment I made and to finance through them. I then could refinance through my bank so I agreed just because I really wanted to get this car for my kids, when refinancing I obviously paid more of what the original price was(Ive never refinanced before) but it was the biggest mistake Ive done. The car had a manufacturer issue and its been sitting at a dealership since April 4.