Business ProfileforHill Country Honda

I so badly wanted to leave a good review, but sadly I cannot. Perhaps it was my fault, but I thought that people would stick to their word. I test drove a vehicle that had been in the dealerships ownership for 15 days. The car was well kept, but reeked of cigarette smoke and was also under a stop sale. I really did like the vehicle as it was what I was looking for. Before I went on to ask about pricing details, I asked if they would be able to get the odor out. To which the salesman responded with "absolutely." So I signed the paperwork and bought the vehicle. Because it was under a stop sale I couldn't take it home. 2 weeks later I get a call to pick up the vehicle because it's ready! So exciting! Except for when I picked it up, the smoke odor was so strong. I drove back and told him and he changed the cabin filter, which was DISGUSTING, and gave me a car freshener. For 2 days I tried my hardest to get the smoke smell out, but failed. I took it back up to the dealership and said I can't breathe in this car my allergies are going crazy. To which he responded "I tried my best." That was not what we agreed on! You said you would get the smoke out. Then he gave me advice to spend hundreds of dollars at a detailer to try... I just spent thousands of dollars because you said you would get the smell out. I tried calling management and have yet to receive a call back. Very disappointed with this dealership. They are not men of their word sadly and have low integrity. Beware when you shop here.

Thank you for giving us the opportunity to correct the situation. We are sorry for the inconvenience you experienced with your vehicle purchase and the lingering smoke odor. We recognize the importance of fulfilling our commitments and acknowledge that we fell short of your expectations. Following our discussion and the measures we have taken to enhance your experience, we trust that we have addressed this matter to your satisfaction. If you have any more concerns, please contact us directly so that we can ensure your ongoing satisfaction.